Last Mile Team leader , GSF Last Mile

Amazon; New Delhi; On-site; USD 3,408 - 7,952; Full time

Job summary

An established industry player is seeking a dynamic Team Lead for their FC operations team. This role involves overseeing daily operations, managing performance metrics, and ensuring a motivated team environment. You will be responsible for training and developing associates, conducting audits, and continuously improving delivery processes. Join a company committed to customer satisfaction and operational excellence, where your leadership will make a significant impact on the team's success and efficiency. If you thrive in a fast-paced environment and are passionate about logistics and team management, this opportunity is perfect for you.

Qualifications

• 1+ years in customer-facing, warehousing, logistics, or manufacturing.
• Fluent in English and proficient in Microsoft Office and Excel.

Responsibilities

• Manage daily operations for large or multiple sites, ensuring metrics are met.
• Drive performance management and prepare training plans for associates.
• Conduct audits and stand in for Area Manager as needed.

Skills

Customer Service

Performance Management

Team Leadership

Problem Solving

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

Job description

You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for LM Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Key job responsibilities

We're seeking a Team lead for our FC operations. In this role, you will be responsible for:

1. Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations.
2. Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
3. Driving performance management of your team members. Preparing and implementing training and development plans for associates.
4. Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
5. Conducting 4M and 5S audits for the delivery station on a daily basis.
6. Stand-in for Area Manager.
7. Ability to manage day and night shifts.

BASIC QUALIFICATIONS

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Bachelor's degree.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Experience with Excel.

PREFERRED QUALIFICATIONS

• Experience in customer-facing environment, warehousing, logistics or manufacturing.