Team Leader - Sales

Erulearning Solutions; Mumbai; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Emeritus & Daskalos in Mumbai and Bengaluru seeks a Team Leader Daskalos to drive the revenue plan for a group of programs and lead a frontline Academic Counsellor team.

You will coordinate with Training, Quality, Marketing, and Revenue to achieve enrolment targets, ensure KRAs/KPIs, and manage staffing across shifts and regions.

Responsibilities

• Own the program revenue and enrolment goals in collaboration with the Revenue and Marketing leaders.
• Drive the daily operations of the team by ensuring KRAs and KPIs are met, thereby enhancing efficiency.
• Lead and mentor Academic Counsellors and conduct regular performance reviews.
• Attend daily stand-ups with stakeholders and track lead-related metrics.

Job description

Team Leader Daskalos

About Emeritus & Daskalos:

Emeritus is redefining global education by making high-quality learning accessible and affordable for individuals, companies, and governments. Through partnerships with over 80 world-class universities, Emeritus delivers industry-relevant programs across formats—including short courses, degrees, and executive programs to more than 300,000 learners across 80+ countries.

Daskalos, a strategic initiative of Emeritus, pioneers transnational education in India by helping leading global universities establish joint campuses under the evolving India regulatory framework. With over 15 institutions advanced discussions, Daskalos is shaping the next chapter in global higher education.

Location: Mumbai / Bengaluru (Work from Office)

Roles & Responsibilities:

• The role usually involves ownership of the revenue plan of a specific group of programs that are aligned to the Team Leader.
• The frontline Academic Counsellor that reports to the Team Leaders. Academic Counsellors engage with various prospects through Email, Phone, Chat, Video Conference, and other channels, helping them enrol in one of the upskilling programs at Emeritus.
• The role includes driving the daily operations of the team by ensuring KRAs and KPIs are met, thereby enhancing the efficiency of the inside sales team.
• Own the program revenue and enrolment goals in collaboration with the Revenue and Marketing leaders.
• Work towards meeting tactical goals around non-performing programs and ensure quick turnaround on dynamically changing business-critical goals.
• Ensure proper floor coverage and focus on critical deliverables such as hourly dials, talk time, and other input metrics including first-time-to-attempt, average handling time, etc.
• Work closely with the Training and Quality teams to set up ongoing training and coaching activities for Academic Counsellors, ensuring the programs deliver measurable outcomes.
• Proactively plan and mobilize staffing as per the requirements of shifts, regions, and programs.
• Ensure adherence to quality parameters for the team.
• Attend daily stand-ups with various stakeholders and take ownership of Inside Sales metrics, including tracking media plan adherence to lead.
• Coach and mentor Academic Counsellors and conduct regular performance reviews.
• Represent the outreach team in weekly cross-functional business reviews.
• Manage escalations related to leads.
• Handle additional responsibilities as required based on changing business needs.
• Drive enrolments through bulk enrolments and referrals to generate additional revenue.
• Achieve targets related to production, compliance, and quality scores as defined.