Program Advisor

Emeritus; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Emeritus seeks an experienced Inside Sales professional to drive lead generation and enrollment for world‑class leadership programs. You will engage senior executives via phone and email, provide tailored program details, and guide prospects through milestones, documentation, and payments.

You will manage multiple programs, maintain CRM accuracy, and collaborate with marketing and other departments to optimize the sales process in a fast-paced, globally distributed team.

Qualifications

• Proven inside sales/ consultative Edtech experience with a consistent track record of exceeding acquisition/sales targets.
• Excellent verbal, written communication, listening and data analysis skills.
• Strong phone / video call presence.
• Demonstrated advanced proficiency with Microsoft Excel and Salesforce.com.
• Demonstrated ability to manage and prioritize multiple programs.
• Flawless follow-up to ensure leads move to closure.
• Pleasant persistence with customers; positive attitude and good phone manners.
• Ability to succeed in a revenue oriented and sales focused environment.
• Ability to work with limited direct day-to-day management.
• Ability to reach out to many prospects in a fast-paced environment.

Responsibilities

• Build and manage lead pipeline of multi-discipline education programs from globally renowned B-Schools to executives.
• Provide in-depth and customized information to executives via phone and email.
• Update CRM with lead discussions in real time.
• Guide and follow-up on program milestones, documentation, timelines and payments.
• Develop best practices for customer interactions including standard FAQs.
• Ensure adherence to the inside sales process, tools and data management.
• Mentor and motivate a diverse inside sales team to achieve enrolments.
• Leverage internal relationships to move leads through pipeline stages.
• Organize and participate in marketing feedback meetings.
• Maintain an infectious positive attitude toward job, team, and organization.
• Understand end-to-end from consultative sales to enrolment and payment.

Skills

Inside sales experience

Consultative selling

Edtech knowledge

Verbal communication

Written communication

Salesforce

Excel

CRM data management

Multi-program management

Prospecting

Persistent follow-up

Revenue-driven mindset

Independent work

Global/start-up mindset

Tools

Salesforce.com

Microsoft Excel

Job description

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands‑on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Job Description

Key Responsibilities:

• Build and manage lead pipeline of multi-discipline education programs from globally renowned B - Schools such as Wharton, Columbia, INSEAD, MIT Sloan, Berkeley, Kellogg, Cambridge-Judge & Harvard to senior and top management executives
• Providing in-depth and customized information to interested executives who enquire on comprehensive leadership development programs through phone and email
• Ensuring that details pertaining to lead discussions are updated real-time on CRM (Customer Relationship Management) software
• Guiding and following-up on program milestones, documentation, timelines and payments with customers
• Developing best practices for interaction with customers including standard FAQs to ensure that we are capturing value and ensuring the appropriate programs are recommended
• Responsible for adherence of the inside sales process, tools and data management
• Mentor and motivate a diverse inside sales team to achieve high enrolments for all programs
• Demonstrates ability to leverage internal relationships with other departments to move the lead through pipeline stages
• Organize and participate in marketing feedback meetings (internal), as appropriate
• Demonstrates an infectious positive attitude toward the job, the team, and the organization
• Ability to multi task : Not just consultative Sales , but to understand end to end mechanism ( From consultative sales to timely payment to enrolment/admission)

Skills & Qualifications

• Proven inside sales/ consultative Edtech experience with a consistent track record of exceeding acquisition/Sales targets
• Excellent verbal, written communication, listening and data analysis skills
• Strong phone / Video call presence
• Demonstrated advanced proficiency with Microsoft Excel and Salesforce.com
• Demonstrated ability to manage and prioritize multiple programs. Flawless follow-up skills to ensure that leads move to closure.
• Ability to be pleasantly persistent with customers. Must enjoy customer interaction and has a positive attitude and pleasant phone manners
• Ability to succeed in a revenue oriented and sales focused environment
• Ability to work with limited direct day to day management
• Ability to reach out to a substantial number of potential prospects in a fast-paced environment , While making meaningful conversation.
• An entrepreneurial spirit to work in a start-up culture with a diverse and global talent pool

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In Press

• https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/
• emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)