program advisor

Emeritus; Mumbai; Presencial; INR 500.000 - 750.000; Jornada completa

Descripción de la vacante

Emeritus in Mumbai seeks an Inside Sales professional to build and manage a high-potential lead pipeline across APAC. You will engage senior executives via video calls, phone, and email, guiding them through leadership development programs and coordinating with customers on timelines and payments.

You should have 1+ year in B2C sales, strong communication, and proficiency in Excel and Salesforce. The role involves shift-based hours across India/APAC and a dynamic startup culture.

Formación

• 1+ year of work experience in B2C sales.
• Experience engaging with senior executives (CXO/VP/SVP) in high-value sales.
• Excellent verbal and written communication and active listening skills.
• Strong data analysis and CRM input accuracy.
• Comfortable with high-quality online presentations and video calls.

Responsabilidades

• Build and manage the lead pipeline for multi-discipline education programs with top business schools.
• Provide in-depth information to executives via video calls, phone, and email.
• Update lead discussions in CRM in real-time.
• Guide milestones, timelines, and payments with customers.
• Develop best practices for customer interaction and FAQ-based guidance.
• Ensure adherence to inside sales processes, tools, and data management.

Conocimientos

Inside sales

Consultative selling

CXO level engagement

Verbal & written communication

Data analysis

Excel proficiency

Salesforce

Multi-tasking

Customer interaction

Herramientas

Salesforce CRM

Excel

Descripción del empleo

Job Description:

About Emeritus

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.
Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Job Description

Key Responsibilities

• Build and manage the lead pipeline of multi-discipline education programs from globally renowned B - Schools such IIMs and International Business Schools to senior and top management executives across India and the APAC region.
• Providing in-depth and customized information to interested executives who enquire on comprehensive leadership development programs through VIDEO CALLS, phone and email
• Ensuring that details pertaining to lead discussions are updated in real-time on CRM (Customer Relationship Management) software
• Guiding and following up on program milestones, documentation, timelines, and payments with customers
• Developing best practices for interaction with customers including standard FAQs to ensure that we are capturing value and ensuring the appropriate programs are recommended
• Responsible for adherence to the inside sales process, tools, and data management
• Self-contributor role
• Demonstrates an infectious positive attitude toward the job, the team, and the organization
  

Skills & Qualifications

• Good to have, proven inside sales/ consultative selling experience with a consistent track record of exceeding acquisition targets.
• Good to have, experience in successfully engaging with senior executives (CXO and VP/SVP) in sales of products costing over Rs5L.
• Overall 1+ Year(s) of work experience with B2C sales is mandatory.
• Excellent verbal, written communication, listening and data analysis skills
• Strong phone presence "and comfortable doing high-quality online presentations over video calls.
• Comfortable handling leads from India and APAC and opens to working in shifts (there are several India and APAC shifts, timings vary. The early APAC shift starts at 7 am and the late India shift ends at 8 pm IST. The candidate should be comfortable working within this window. 5-day workweek. The roster could be Monday - Friday or Tuesday - Saturday.
• Demonstrated advanced proficiency with Excel and Salesforce
• An entrepreneurial spirit to work in a start-up culture with a diverse and global talent pool
• Demonstrated ability to manage and prioritize multiple programs. Flawless follow-up skills to ensure that leads move to closure
• Ability to be pleasantly persistent with customers. Must enjoy customer interaction and has a positive attitude and pleasant phone manners
• Ability to succeed in a revenue-oriented and sales-focused environment
• Ability to work with limited direct day-to-day management
  

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In Press

• https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/
• emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)