Team Leader- Outbound Sales

Vrinda Global; Thane; On-site; INR 300,000 - 520,000; Full time

Job summary

Vrinda Global is seeking a results-oriented outbound sales team lead in India to manage a 15–18 member group and drive General Insurance renewal and rollover targets. You will monitor daily performance, provide coaching, and generate development plans based on dashboards and reports.

Responsibilities include performance coaching, KPI management, stakeholder calibration, and ensuring high customer satisfaction. Strong leadership, communication, and analytical skills required.

Qualifications

• Graduate; 2 to 3 years of outbound sales team handling experience.
• General Insurance sales and call center experience preferred.
• Basic Excel knowledge.
• Should be able to read and analyze reports.

Responsibilities

• Performance Monitoring & Coaching
• Calibration & Stakeholder Collaboration
• KPI Management
• Briefings & Communication
• Target Achievement
• Customer Satisfaction (Internal and External)
• Workforce Management

Skills

Leadership

Team management

Outbound sales

Communication

Coaching

Analytical skills

Education

Graduate

Tools

Excel

Job description

Position Overview

Handling Outbound sales team of 15 to 18 callers, to drive and achieve General Insurance renewal and rollover business targets.

• Monitor and evaluate the daily performance of CCEs through call audits, dashboards, and productivity reports.
• Identify improvement areas for each CCE and create personalized development plans.
• Provide constructive feedback regularly to enhance call quality and achieve performance targets.

Role and Responsibilities

• Performance Monitoring & Coaching
• Calibration & Stakeholder Collaboration
• KPI Management
• Briefings & Communication
• Target Achievement
• Customer Satisfaction (Internal and External)
• Workforce Management

education & experience requirements

• Graduate
• 2 to 3 yrs of Outbound sales team handling experience
• General Insurance sales and call center experience preferred
• Basic EXCEL knowledge
• Should be able to read and analysis report

Preferred Skills

• Strong leadership and team management skills
• Excellent communication and coaching abilities
• Understanding of outbound sales/service operations
• Analytical skills to interpret performance data
• Problemsolving and conflictresolution skills
• Processoriented with high attention to detail