Chief Manager Retention Trainer Thane

TATA AIG General Insurance Company; Thane; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

TATA AIG General Insurance Company is seeking a Chief/Senior Manager - Retention (Trainer) to lead outbound sales training and retention programs. The role involves daily 8-hour classroom training for the sales process, delivering coaching, updating content, and ensuring quality governance.

You will develop BQM plans and analyze performance to drive improvements. The position requires strong communication, analytical skills, and hands-on delivery of training with a focus on insurance sales

Qualifications

• Graduate
• 2 to 3 yrs of Outbound sales training experience
• General Insurance sales and call center experience preferred
• Basic EXCEL knowledge
• Should be able to create BQM plans to improve caller effort on sales.

Responsibilities

• Training Delivery & Facilitation
• Feedback & Coaching
• Sales & Product Knowledge
• Performance Improvement
• Content Development
• Calibration & Quality Governance
• Process & Risk Identification
• Reporting & Communication

Skills

Training delivery

Coaching

Sales knowledge

Analytical mindset

MS Excel skills

Education

Graduate

Tools

MS Excel

Job description

Role

Chief/ Senior Manager - Retention (Trainer)

Position Overview

Conducting Call Center (Classroom 8 Hrs. daily) current hire and refresher training programs for the Sales process

Role and Responsibilities

• Training Delivery & Facilitation
• Feedback & Coaching
• Sales & Product Knowledge
• Performance Improvement
• Content Development
• Calibration & Quality Governance
• Process & Risk Identification
• Reporting & Communication

Education & experience requirements

• Graduate
• 2 to 3 yrs of Outbound sales training experience
• General Insurance sales and call center experience preferred
• Basic EXCEL knowledge
• Should be able to create BQM plans to improve caller effort on sales.

Preferred Skills

• Confident and polite communication skills.
• Training a classroom batch of 18- 20 callers, 8 Hrs of classroom training for 10 Days and 2 days of caller certification.
• Solid coaching and feedback delivery capability.
• Knowledge of Calibration processes.
• Basic knowledge of Quality Tools (Root Cause Analysis, Pareto, Fishbone, etc.).
• Ability to identify business-impacting scenarios and customer risk areas.
• Analytical mindset with attention to detail.
• Valuable reporting and MS Excel skills.
• Understanding of General Insurance Renewal products and sales process .