Team Lead

Star Health Insurance; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Star Health Insurance is looking for a Telesales Team Leader in Bengaluru. You will be responsible for leading and motivating a telesales team while achieving sales targets and delivering excellent customer service.

Your role includes coaching team members, developing sales strategies, and monitoring performance. Ideal candidates will have previous leadership experience, strong communication skills, and a background in sales. A Bachelor's degree in a related field is preferred.

Qualifications

• Proven experience in field sales with a record of meeting sales targets.
• Leadership experience with strong coaching skills.
• Excellent verbal and written communication skills.

Responsibilities

• Lead a team of telesales representatives and optimize their performance.
• Set and monitor ambitious sales targets.
• Conduct regular performance evaluations and provide feedback.

Skills

Leadership

Sales strategies development

Coaching and training

Communication

Data analysis

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

MS Office Suite

Job description

Role Overview:

AsaTelesales Team Leader, you will be responsible for leading and motivating a team of telesales representatives to achieve sales targets and deliver outstanding customer service. You will play a pivotal role in driving performance, providing guidance and support, and fostering a positive and collaborative team environment.

Responsibilities:

• Lead a team of insurance telesales representatives, providing coaching, training, and performance feedback to optimize individual and team performance.
• Set ambitious sales targets and develop strategies to achieve them, monitoring progress and implementing corrective actions as needed.
• Conduct regular performance evaluations and provide constructive feedback to team members, recognizing achievements and addressing areas for improvement.
• Develop and maintain a comprehensive understanding of our insurance products, processes, and systems to effectively support and guide team members.
• Monitor sales calls and provide ongoing coaching to enhance sales techniques, product knowledge, and customer service skills.
• Collaborate with other departments to streamline processes, resolve customer issues, and ensure a seamless customer experience.
• Stay updated on industry trends, competitor activities, and regulatory requirements to inform sales strategies and maintain compliance.
• Prepare and analyse sales reports, identifying trends and opportunities for improvement, and presenting findings to management.

Requirements:

• Proven experience in field sales background, with a track record of meeting or exceeding sales targets.
• Previous experience in a leadership or supervisory role, with strong coaching and teambuilding skills.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with team members, clients, and stakeholders.
• Strong organizational skills and the ability to prioritize tasks in a fast paced environment.
• Proficiency in CRM software and MS Office Suite.
• Demonstrated ability to analyse data, identify trends, and make data driven decisions.
• Knowledge of insurance products, regulations, and industry best practices.
• Bachelor's degree in Business Administration, Marketing, or a related field preferred.