Team Leader, Mid Office Payroll

IN_CSS Randstad Global Capability Center Private Limited; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Randstad Global Capability Center Private Limited in Hyderabad seeks an experienced Middle Office Leader to coordinate a back-office team and ensure service continuity, quality, and payroll/HR compliance. You will lead 8–12 staff, drive process improvements, manage SLAs, and partner with clients and internal departments.

You should have 4+ years in team leadership, a Bachelor’s in Commerce/Finance or MBA in Finance/Operations, and strong communication skills.

Qualifications

• Led/managed a team of 8-12 people.
• Strong problem-solving skills with focus on process improvement.
• Metrics management and working within SLA-bound setups.
• Good knowledge of payroll and applicable legislations.
• Strong process ownership and accountability.
• Excellent written and verbal communication skills.

Responsibilities

• Manages and coordinates a team of back-office managers to ensure continuity of service.
• Organizes workload distribution among back-office managers to ensure continuous service.
• Leads the team: meetings, managing pairs of managers.
• Manages the team: skills development, performance reviews, one-on-one meetings.
• Prepares contracts: creates temporary employment contracts and placement contracts via clients’ tools.
• Processes payroll, timesheets and variable pay elements with GTA and Osmose.
• Monitors disputes and alerts relevant parties to missing information.

Skills

Team leadership

Problem solving

Process improvement

Payroll knowledge

SLAs

Communication

Education

Bachelor’s degree in Commerce/Finance

MBA in Finance/Operations

Tools

GTA Automated Time Management

Osmose

Job description

Job Description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

What will you do?

• The middle office leader’s mission is to coordinate with a team of middle office leadership team and other important stakeholders
• He ensures a proper balance between the workload and available resources. He guarantees the quality of the tasks performed by middle office managers.
• He also plays a role in facilitating communication between managers and the various departments.
• He partially handles administrative tasks related to the proper placement of temporary staff with clients, in compliance with applicable legislation and internal processes. He actively participates in the continuous improvement of administrative processes.

Your responsibilities

• Manages and coordinates a team of back‑office managers to ensure continuity of service
• Organizes and distributes the workload among the various back‑office managers to ensure continuous service
• Leads the team: meetings, managing pairs of managers.
• Manages the team: skills development, performance reviews, one‑on‑one meetings
• Prepares contracts: Creates temporary employment contracts and placement contracts exclusively through clients’ digital tools and ensures their signatures
• Processes payroll, timesheets and variable pay elements:
  • Collects all timesheets and variable pay elements (absences, various bonuses, etc.) from teams, clients, or the client’s software (GTA: Automated Time Management)
  • Enter weekly/monthly timesheets and performs verification using Osmose software
  • Conducts weekly follow‑ups with teams and/or clients regarding missing HR data
• Monitors disputes and alerts relevant parties:
  • Alerts teams to retrieve missing information
  • Records and tracks various complaints with the relevant departments

Key Skills & Competencies

• Should have led/managed a team of 8-12 people along with being hands on and contributing in the process
• Strong Problem‑Solving Skills with a Keen Eye/Execution for Process Improvement
• Metrics Management and Creation. Working and succeeding in a SLA bound and driven set up
• Good conceptual and hands on knowledge about Payroll, legislations
• Strong process ownership and accountability to drive positive outcomes for self and the team.
• Ability to work under tight deadlines well and remain calm, even under time pressure.
• Ability to respond to customer needs with speed and accuracy with strong focus on customer service excellence.
• Troubleshoot, identify and report any potential identified issues.
• Ability to multi‑task and deliver with excellence is an essential requirement of the role.
• Willingness and eagerness to learn; is curious and demonstrates adaptability to accommodate process priorities.
• Strong written and oral communication skills.
• You should be comfortable to reach out to colleagues, supervisors or stakeholders, can explain clearly what the key messages are and deliver business solutions accordingly.

Education & Other Qualifications (Required and Preferred)

• Bachelor’s degree in Commerce/Finance
• MBA in Finance/Operations
• 4+ plus years of experience in managing a team (prior experience of managing performance appraisal)

Work Days: Monday to Friday

Shift Timings:12PM-9PM IST

Daily Hours: 9 hours per day ( includes 1 hour of break each day)

Your development at Randstad

At Randstad, your growth and development are central. We believe in training talent and offer you an ideal working environment where you learn a lot. You will receive plenty of training opportunities and development chances. We are happy to discuss your ambitions with you and look together at the direction in which you want to develop. You contribute to new developments and the continuous improvement of our services.

Company Values and Culture

In the accelerating world of work, we offer unparalleled opportunities. Staffing, recruitment, selection, business development, HR, IT, marketing & communications, legal or finance - wherever your talent takes you, you’ll find the perfect match in a job at Randstad. To know. To serve. To trust. Striving for perfection. Simultaneous promotion of all interests.

Our core values, established in the company's early days, guide our behavior and represent the foundation of our culture. At Randstad, we aim to provide our employees with meaningful rewards and fair remuneration in order to strengthen their ties with the company, while encouraging outperformance. Remuneration is based on real outcomes also taking external market developments into account. We also encourage our employees to participate in Randstad's success via our employee Share Purchase Plan.

Randstad is a champion of equity around the world. We believe this helps us build a more agile, productive, and innovative workforce that reflects our talent and client base, and the society in which we work. We believe in our employees and their ability to become leaders. We provide ample opportunities for employees to further develop their leadership skills, to acquire and build a global mindset, and to effectively manage and leverage cultural differences.