Team Leader- Front Office (Reservations)

Hyatt Regency; Panaji; On-site; INR 500,000 - 800,000; Full time

Job summary

Hyatt Regency in Panaji, Goa, seeks an experienced front office supervisor to lead the team and ensure exceptional guest service. You will oversee daily operations, ensure smooth check-ins, and maintain high standards of hospitality across the front desk.

The role involves coordinating with departments, training staff, resolving guest issues, and driving customer satisfaction and loyalty while managing costs and budgets.

Responsibilities

• Manage and supervise the front office team to ensure efficient and effective service delivery.
• Coordinate with various departments to ensure seamless operations and high-quality service.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Analyze and resolve complex customer complaints and issues professionally.
• Train and mentor team members to improve their skills and performance.
• Monitor and control expenses to ensure cost-effectiveness and budget adherence.

Job description

• Manage and supervise the front office team to ensure efficient and effective service delivery.
• Coordinate with various departments to ensure seamless operations and high-quality service.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Analyze and resolve complex customer complaints and issues professionally.
• Train and mentor team members to improve their skills and performance.
• Monitor and control expenses to ensure cost-effectiveness and budget adherence.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.