Team Leader - Front Office

Hyatt Regency; Ernakulam; On-site; INR 350,000 - 500,000; Full time

Job summary

Hyatt Regency Ernakulam in Kerala, India, is seeking a proactive Front Office Supervisor to lead the front desk team in delivering outstanding guest service and ensuring smooth, efficient operations.

The role emphasizes cross‑department coordination, timely handling of guest feedback, maintaining high quality standards, and mentoring new team members to boost skills and performance.

Responsibilities

• Manage and supervise the front office team to ensure exceptional customer service and efficient operations.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless service delivery.
• Analyze and resolve customer complaints professionally and promptly.
• Maintain high standards of quality and productivity.
• Train and mentor new team members to improve their skills and performance.

Job description

• Manage and supervise the front office team to ensure exceptional customer service and efficient operations.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless service delivery.
• Analyze and resolve customer complaints professionally and promptly.
• Maintain high standards of quality and productivity.
• Train and mentor new team members to improve their skills and performance.