Assistant Front Office Manager

Kerala Cars P Ltd; Ernakulam; On-site; INR 240,000 - 360,000; Full time

Job summary

Kerala Cars P Ltd is seeking a front office professional in Ernakulam, Kerala to manage daily front desk operations and ensure smooth customer interactions. You will lead front desk staff, coordinate with other departments, and maintain precise records of customer feedback and sales data.

The role emphasizes delivering high customer satisfaction, implementing effective communication with customers and colleagues, and driving improvements based on complaint analyses.

Responsibilities

• Manage front office operations, ensuring seamless day-to-day activities.
• Supervise and coordinate front desk staff to achieve high levels of customer satisfaction.
• Develop and implement effective communication strategies with customers and colleagues.
• Maintain accurate records and reports, including customer feedback and sales data.
• Collaborate with other departments to ensure efficient workflow and meet business objectives.
• Analyze customer complaints and suggest improvements to enhance customer experience.

Job description

• Manage front office operations, ensuring seamless day-to-day activities.
• Supervise and coordinate front desk staff to achieve high levels of customer satisfaction.
• Develop and implement effective communication strategies with customers and colleagues.
• Maintain accurate records and reports, including customer feedback and sales data.
• Collaborate with other departments to ensure efficient workflow and meet business objectives.
• Analyze customer complaints and suggest improvements to enhance customer experience.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.