Team Leader - Front Office

Hyatt Regency; Panaji; On-site; INR 450,000 - 650,000; Full time

Job summary

Hyatt Regency Panaji Goa seeks a Front Office Manager to lead the front office team, ensuring exceptional guest service and smooth daily operations at the hotel level.

The role drives customer satisfaction, loyalty, and teamwork across departments, while mentoring staff to uphold service standards in a busy hospitality environment.

Responsibilities

• Manage and supervise the front office team to ensure exceptional customer service and operational efficiency.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless service delivery.
• Analyze and resolve customer complaints professionally and promptly.
• Maintain high standards of quality and productivity.
• Train and mentor new team members to ensure they meet performance expectations.

Job description

• Manage and supervise the front office team to ensure exceptional customer service and operational efficiency.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless service delivery.
• Analyze and resolve customer complaints professionally and promptly.
• Maintain high standards of quality and productivity.
• Train and mentor new team members to ensure they meet performance expectations.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.