Team Leader-Front Office

Hyatt Regency; New Delhi; On-site; INR 400,000 - 700,000; Full time

Job summary

Hyatt Regency in Delhi seeks an experienced Front Office Manager to lead the front office team and ensure high-quality guest service. You will coordinate with all departments to deliver seamless operations and a memorable stay.

Responsibilities include developing strategies to improve front office performance, training staff, handling guest feedback professionally, and monitoring expenses to maintain cost efficiency and budget adherence.

Responsibilities

• Manage and supervise the front office team to ensure high-quality service delivery.
• Coordinate with various departments to ensure seamless operations and customer satisfaction.
• Develop and implement strategies to enhance front office performance and efficiency.
• Train and mentor team members to improve their skills and knowledge.
• Handle customer complaints and feedback professionally and courteously.
• Monitor and control expenses to ensure cost-effectiveness and budget adherence.

Job description

• Manage and supervise the front office team to ensure high-quality service delivery.
• Coordinate with various departments to ensure seamless operations and customer satisfaction.
• Develop and implement strategies to enhance front office performance and efficiency.
• Train and mentor team members to improve their skills and knowledge.
• Handle customer complaints and feedback professionally and courteously.
• Monitor and control expenses to ensure cost-effectiveness and budget adherence.