Team Leader- Reservation

Hyatt Regency; Ghaziabad District; On-site; INR 420,000 - 660,000; Full time

Job summary

Hyatt Regency Ghaziabad seeks an experienced Reservation Manager to lead the reservation team and ensure smooth guest service. You will collaborate with front desk, sales, and housekeeping to optimize availability and improve guest experience.

The ideal candidate will analyze performance metrics, develop training programs, and enforce company policies to maintain Hyatt’s service standards and loyalty. This on-site role offers growth within a globally recognised hospitality brand.

Responsibilities

• Manage and supervise the reservation team for efficient service delivery.
• Coordinate with various departments to ensure seamless operations.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Analyze performance metrics to identify areas for improvement.
• Provide training and coaching to team members to improve their skills.
• Ensure compliance with company policies and procedures.

Job description

• Manage and supervise the reservation team for efficient service delivery.
• Coordinate with various departments to ensure seamless operations.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Analyze performance metrics to identify areas for improvement.
• Provide training and coaching to team members to improve their skills.
• Ensure compliance with company policies and procedures.