Team Leader Customer Service GGN

Sitel Corp.; Gurgaon; On-site; INR 600,000 - 800,000; Full time

Job summary

Sitel Corp. in Gurgaon Sector is hiring for a Team Leader - Operations to oversee a US Travel or Ticketing Voice Process. The role follows a US shift with 5 working days per week and rotational offs. Work location is Gurgaon Sector.

Minimum 3 years of experience are mandatory, including at least 1 year in a Team Leader role. Excellent English communication skills (verbal and written) are required. Key responsibilities include attrition and shrinkage management, people development, coaching,

Qualifications

• Attrition & Shrinkage Management
• People Management & Development
• Coaching and Performance
• Metric Control and Adherence
• Bottom Quartile Management
• Process and Policy Governance
• Client and Stakeholder Reporting
• Target Achievement

Responsibilities

• Attrition & Shrinkage Management
• People Management & Development
• Coaching and Performance
• Metric Control and Adherence
• Bottom Quartile Management
• Process and Policy Governance
• Client and Stakeholder Reporting
• Target Achievement

Skills

Team Leadership

People Management

Performance Coaching

Metrics & Governance

Client Reporting

Policy Governance

Job description

We are currently hiring for the Team Leader - Operations for a US Travel or Ticketing Voice Process.Job DetailsShift Timings :US Shift.

Working Days. : 5 days a week.

Weekly Off : Rotational Shift & 2 Rotational off.

Work Location : Gurgaon Sector

Experience : Minimum 3 Years of mandatory including at least 1 year of Team Leader experience.Communication: Excellent English Communication Skills (verbal and written).

Key Responsibilities:

• Attrition & Shrinkage Management
• People Management & Development
• Coaching and Performance
• Metric Control and Adherence
• Bottom Quartile Management
• Process and Policy Governance
• Client and Stakeholder Reporting
• Target Achievement