Team Leader (International Voice)

TP; Hyderabad; On-site; INR 700,000 - 1,000,000; Full time

Job summary

TP in Hyderabad is seeking a Team Leader for the International Process to work the Night Shift. You will lead a small team handling international client processes and ensure service levels are met.

The ideal candidate has 1-3 years of team leadership experience in an international BPO, excellent communication and people management skills, strong analytical ability, and a willingness to work night shifts. You will coach the team, manage escalations, and drive performance through KPI-focused

Qualifications

• Graduate in any discipline.
• 2+ years of Team Leader experience in an International BPO/Operations environment.
• Excellent communication and people management skills.
• Strong analytical and problem-solving abilities.
• Willingness to work in night shifts.

Responsibilities

• Lead and manage a team in an international process.
• Drive performance to meet KPI, quality, and productivity targets.
• Conduct coaching, feedback sessions, and team development activities.
• Handle escalations and ensure customer satisfaction.
• Prepare reports and collaborate with stakeholders for process improvements.

Skills

People management

Communication

Analytical thinking

Coaching

Education

Graduate

Job description

Team Leader - International Process (Night Shift)

Shift: Night Shift

Experience: 1-3 Years

Key Responsibilities:

• Lead and manage a team in an international process.
• Drive performance to meet KPI, quality, and productivity targets.
• Conduct coaching, feedback sessions, and team development activities.
• Handle escalations and ensure customer satisfaction.
• Prepare reports and collaborate with stakeholders for process improvements.

Requirements:

• Graduate in any discipline.
• 2+ years of Team Leader experience in an International BPO/Operations environment.
• Excellent communication and people management skills.
• Strong analytical and problem-solving abilities.
• Willingness to work in night shifts.