Team Leader Customer Service GGN

Foundever; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

Foundever is hiring for a Team Leader - Operations for a US Travel or Ticketing Voice Process. The role is onsite in Gurgaon Sector with 5 working days per week and US shift timings. Minimum 3 years of experience, including at least 1 year in leadership, and excellent English communication are required.

The position involves managing attrition, shrinkage, people development, and performance targets. Work location is Gurgaon Sector, Haryana. Rotational weekly offs and rotational shifts apply.

Qualifications

• Minimum 3 years of experience in travel/ticketing voice process.
• At least 1 year of Team Leader experience.
• Excellent English communication (verbal and written).

Responsibilities

• Attrition & Shrinkage Management.
• People Management & Development.
• Coaching and Performance.
• Metric Control and Adherence.
• Bottom Quartile Management.
• Process and Policy Governance.
• Client and Stakeholder Reporting.
• Target Achievement.

Skills

Team leadership

Voice process

English communication

Job description

Job Summary

We are currently hiring for the Team Leader - Operations for a US Travel or Ticketing Voice Process.Job DetailsShift Timings :US Shift.

Working Days. : 5 days a week.

Work mode : Onsite Role

Weekly Off : Rotational Shift & 2 Rotational off.

Work Location : Gurgaon Sector

Experience : Minimum 3 Years of mandatory including at least 1 year of Team Leader experience.Communication: Excellent English Communication Skills (verbal and written).Key Responsibilities:Attrition & Shrinkage Management.People Management & DevelopmentCoaching and PerformanceMetric Control and AdherenceBottom Quartile ManagementProcess and Policy GovernanceClient and Stakeholder ReportingTarget Achievement