Team Lead

Foundever; New Delhi, Gurugram District; On-site; INR 450,000 - 600,000; Full time

Job summary

Foundever in Gurgaon (Sector 30) is seeking a Team Leader - Operations for a US Travel Ticketing Voice Process. The role is onsite with 24/7 shift timings, 5 working days per week, and rotational off days. Candidates should have a minimum of 3 years' experience, including at least 1 year as a Team Leader.

The role emphasizes excellent English communication skills and the ability to manage attrition, coaching, and client reporting while driving target achievement.

Qualifications

• Minimum 3 years of experience in travel/voice process.
• At least 1 year of Team Leader experience.
• Excellent English communication (verbal and written).

Responsibilities

• Attrition & shrinkage management.
• People management & development.
• Coaching and performance.
• Metric control and adherence.
• Bottom quartile management.
• Process and policy governance.
• Client and stakeholder reporting.
• Target achievement.

Job description

Role & Responsiblity

We are currently hiring for the Team Leader - Operations for a US Travel Ticketing Voice Process.

Job Details

Shift Timings :24/7

Working Days : 5 days a week

Work mode : Onsite Role

Weekly Off : Rotational Shift & 2 Rotational off.

Work Location : Gurgaon Sector 30

Experience : Minimum 3 Years of mandatory including at least 1 year of Team Leader experience.

Communication: Excellent English Communication Skills (verbal and written).

Key Responsibilities

• Attrition & Shrinkage Management.
• People Management & Development
• Coaching and Performance
• Metric Control and Adherence
• Bottom Quartile Management
• Process and Policy Governance
• Client and Stakeholder Reporting
• Target Achievement

Preferred candidate profile