Team Leader

Rozana; Uttar Pradesh; On-site; INR 300,000 - 550,000; Full time

Job summary

Rozana Rural E-Commerce Private Limited is seeking a capable Team Leader – Retail Store to manage daily store operations across multiple locations in Uttar Pradesh and Haryana. You will lead a store team, drive sales, ensure strong customer service, and maintain stock integrity while adhering to SOPs and policies.

The role requires 2–5 years in retail/store operations, with a focus on FMCG or quick-commerce.

Qualifications

• Graduate preferred; candidates with retail experience may be considered.
• 2–5 years of experience in retail/store operations.
• Experience in FMCG, retail, grocery, e-commerce or quick-commerce is an advantage.

Responsibilities

• Manage day-to-day store operations and lead the store team.
• Ensure customer service excellence and achievement of sales targets.
• Maintain inventory accuracy and stock replenishment.
• Ensure compliance with SOPs and policies.
• Handle cash/digital transactions and daily reconciliations.
• Prepare daily store reports and monitor KPIs.
• Support onboarding and training of new team members.

Skills

Team leadership

Communication

Customer service

Sales orientation

Inventory management

Numerical ability

Problem solving

MS Excel

POS systems

Retail environment

Education

Graduate degree

Tools

MS Excel

POS systems

Job description

Job Description

Team Leader – Retail Store

Company: Rozana Rural E-Commerce Private Limited

Job Title: Team Leader – Retail Store

Department: Retail Store Operations

Locations:

Haryana- Assandh

Uttar Pradesh- Rudauli, Salon, Mohanlal Ganj, Lal Ganj, Kosi kalan, Gosaiganj, Jattari, Gauriganj, Gangoh, Bilas Pur, Kairana, Bakshi ka talab, Sidhuali, Pukhrayan, Jagdishpur

Uttarakhand- Gadarpur

Employment Type: Full-Time

Role Purpose

The Team Leader – Retail Store will be responsible for managing day-to-day store operations, leading the store team, ensuring excellent customer service, achieving sales targets, maintaining inventory accuracy, and ensuring adherence to company policies and operational standards.

Key Responsibilities

• Store Operations
  • Manage daily retail store operations and ensure smooth functioning.
  • Ensure proper opening and closing of the store as per SOP.
  • Maintain store hygiene, visual merchandising, and product availability.
  • Ensure compliance with company processes, policies, and operational standards.
• Team Management
  • Lead, guide, and motivate store team members.
  • Allocate daily responsibilities and monitor team productivity.
  • Conduct regular team briefings and communicate business priorities.
  • Support onboarding and training of new team members.
  • Monitor attendance, punctuality, grooming, and discipline.
• Sales & Business Performance
  • Drive daily, weekly, and monthly store sales targets.
  • Monitor sales performance and identify opportunities for improvement.
  • Promote products, schemes, offers, and cross-selling opportunities.
  • Track key store KPIs and take corrective actions to improve performance.
  • Support the Store Manager in achieving business objectives.
• Customer Experience
  • Ensure a positive and consistent customer experience.
  • Handle customer queries, complaints, and escalations professionally.
  • Ensure quick resolution of customer issues.
  • Build strong relationships with regular customers and the local community.
• Inventory & Stock Management
  • Ensure accurate stock receiving, storage, display, and movement.
  • Conduct regular stock checks and support stock audits.
  • Monitor stock availability and identify fast-moving/slow-moving products.
  • Minimize stock loss, damage, expiry, and pilferage.
  • Coordinate with the relevant teams for replenishment.
• Cash & Transaction Management
  • Ensure accurate billing and cash/ digital payment handling.
  • Monitor daily cash reconciliation and transaction records.
  • Follow company guidelines for cash handling and deposit procedures.
  • Report discrepancies immediately to the reporting manager.
• Reporting & Compliance
  • Maintain daily store reports and operational records.
  • Track sales, inventory, attendance, customer issues, and other key metrics.
  • Ensure compliance with company SOPs and statutory requirements.
  • Escalate operational issues and business risks to the reporting manager.

Key Performance Indicators (KPIs)

• Achievement of store sales targets
• Daily customer footfall and conversion
• Average transaction value
• Product availability and stock accuracy
• Inventory loss/shrinkage control
• Customer satisfaction and complaint resolution
• Team productivity and attendance
• Store hygiene and operational compliance
• Cash/transaction reconciliation accuracy
• Adherence to company SOPs

Candidate Profile

Education

Graduate preferred; candidates with relevant retail experience may also be considered.

Experience

• 2–5 years of experience in retail/store operations.
• Prior experience as a Team Leader / Executive/ Senior Executive / Customer Service Supervisor/ Store Supervisor preferred.
• Experience in FMCG, retail, grocery, e-commerce, or quick-commerce will be an advantage.

Required Skills

• Strong team-handling and leadership skills
• Good communication and interpersonal skills
• Customer service orientation
• Sales and target-oriented approach
• Basic inventory management knowledge
• Good numerical and analytical ability
• Problem-solving and decision-making skills
• Basic knowledge of MS Excel and retail billing/POS systems
• Ability to work in a fast-paced retail environment

Preferred Attributes

• High ownership and accountability
• Positive and energetic attitude
• Strong execution capability
• Good local market understanding
• Ability to manage multiple tasks effectively
• Willingness to work in rotational shifts, weekends, and holidays as per business requirements