Team Leader

Rozana; India; On-site; INR 500,000 - 700,000; Full time

Job summary

Rozana Rural E-Commerce Private Limited seeks a Team Leader – Retail Store to oversee day-to-day operations across Haryana, Uttar Pradesh, and Uttarakhand locations.

You will lead the store team, drive sales, ensure customer service excellence, manage inventory, and maintain SOP compliance while delivering a positive shopping experience for communities.

Qualifications

• Graduate preferred; candidates with relevant retail experience may also be considered.
• 2–5 years of experience in retail/store operations.

Responsibilities

• Manage daily store operations and ensure smooth functioning.
• Lead, guide, and motivate store team members.
• Drive daily, weekly, and monthly store sales targets and track KPIs.
• Maintain inventory accuracy and stock audits.
• Ensure customer service excellence and handle queries professionally.

Skills

Team leadership

Communication

Customer service

Sales & targets

Inventory management

MS Excel

POS systems

Analytical ability

Problem solving

Education

Graduate

Tools

MS Excel

POS systems

Job description

Job Description:

Job Description

Team Leader – Retail Store

Company: Rozana Rural E-Commerce Private Limited

Job Title: Team Leader – Retail Store

Department: Retail Store Operations

Locations: Haryana- Assandh Uttar Pradesh- Rudauli, Salon, Mohanlal Ganj, Lal Ganj, Kosi kalan, Gosaiganj, Jattari, Gauriganj, Gangoh, Bilas Pur, Kairana, Bakshi ka talab, Sidhuali, Pukhrayan, Jagdishpur Uttarakhand- Gadarpur

Employment Type: Full-Time

Role Purpose

The Team Leader – Retail Store will be responsible for managing day-to-day store operations, leading the store team, ensuring excellent customer service, achieving sales targets, maintaining inventory accuracy, and ensuring adherence to company policies and operational standards.

Key Responsibilities

• Store Operations
  • Manage daily retail store operations and ensure smooth functioning.
  • Ensure proper opening and closing of the store as per SOP.
  • Maintain store hygiene, visual merchandising, and product availability.
  • Ensure compliance with company processes, policies, and operational standards.
• Team Management
  • Lead, guide, and motivate store team members.
  • Allocate daily responsibilities and monitor team productivity.
  • Conduct regular team briefings and communicate business priorities.
  • Support onboarding and training of new team members.
  • Monitor attendance, punctuality, grooming, and discipline.
• Sales & Business Performance
  • Drive daily, weekly, and monthly store sales targets.
  • Monitor sales performance and identify opportunities for improvement.
  • Promote products, schemes, offers, and cross-selling opportunities.
  • Track key store KPIs and take corrective actions to improve performance.
  • Support the Store Manager in achieving business objectives.
• Customer Experience
  • Ensure a positive and consistent customer experience.
  • Handle customer queries, complaints, and escalations professionally.
  • Ensure quick resolution of customer issues.
  • Build strong relationships with regular customers and the local community.
• Inventory & Stock Management
  • Ensure accurate stock receiving, storage, display, and movement.
  • Conduct regular stock checks and support stock audits.
  • Monitor stock availability and identify fast-moving/slow-moving products.
  • Minimize stock loss, damage, expiry, and pilferage.
  • Coordinate with the relevant teams for replenishment.
• Cash & Transaction Management
  • Ensure accurate billing and cash/ digital payment handling.
  • Monitor daily cash reconciliation and transaction records.
  • Follow company guidelines for cash handling and deposit procedures.
  • Report discrepancies immediately to the reporting manager.
• Reporting & Compliance
  • Maintain daily store reports and operational records.
  • Track sales, inventory, attendance, customer issues, and other key metrics.
  • Ensure compliance with company SOPs and statutory requirements.
  • Escalate operational issues and business risks to the reporting manager.

Key Performance Indicators (KPIs)

• Achievement of store sales targets
• Daily customer footfall and conversion
• Average transaction value
• Product availability and stock accuracy
• Inventory loss/shrinkage control
• Customer satisfaction and complaint resolution
• Team productivity and attendance
• Store hygiene and operational complianceCash/transaction reconciliation accuracy
• Adherence to company SOPs

Candidate Profile

Education

Graduate preferred; candidates with relevant retail experience may also be considered.

Experience

• 2–5 years of experience in retail/store operations.
• Prior experience as a Team Leader / Executive/ Senior Executive / Customer Service Supervisor/ Store Supervisor preferred.
• Experience in FMCG, retail, grocery, e-commerce, or quick-commerce will be an advantage.

Required Skills

• Strong team-handling and leadership skills
• Good communication and interpersonal skills
• Customer service orientation
• Sales and target-oriented approach
• Basic inventory management knowledge
• Good numerical and analytical ability
• Problem-solving and decision-making skills
• Basic knowledge of MS Excel and retail billing/POS systems
• Ability to work in a fast-paced retail environment

Preferred Attributes

• High ownership and accountability
• Positive and energetic attitude
• Strong execution capability
• Good local market understanding
• Ability to manage multiple tasks effectively
• Willingness to work in rotational shifts, weekends, and holidays as per business requirements

Requirements: