Store Manager

Marks and Spencer Reliance India Private Limited; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Global brand recognition

Performance-driven culture

Career growth & learning opportunities

Competitive compensation & benefits

Job summary

Marks and Spencer Reliance India Private Limited in Pune is looking for a Store Manager to lead daily store operations, drive sales, and deliver a premium customer experience aligned with brand standards.

You will manage store teams, optimize merchandising, monitor KPIs, control costs, and ensure compliance with SOPs and loss prevention policies. Strong leadership, communication, and planning are essential for success in this role.

Qualifications

• Higher Secondary (10+2) or equivalent.
• Minimum 4+ years of experience in retail, including Store Management.
• Experience in apparel, fashion, lifestyle, department store, or premium retail brands preferred.

Responsibilities

• Drive store sales and achieve targets.
• Monitor KPIs including conversion, ATV, UPT, and productivity.
• Identify opportunities to maximize sales through merchandising and customer engagement.
• Deliver outstanding customer shopping experience aligned with service standards.

Skills

Leadership

Communication

Customer focus

Commercial acumen

Sales data analysis

Problem solving

Planning & organization

MS Office

POS systems

Education

Higher Secondary (10+2) or equivalent

Tools

MS Office

POS systems

Job description

Role Purpose

The Store Manager is responsible for leading the overall store operations, driving sales and profitability, delivering an exceptional customer experience, and ensuring adherence to brand standards. The role involves managing store teams, achieving business targets, maintaining operational excellence, and fostering a high-performance culture.

Key Responsibilities

Sales & Commercial Performance

• Drive store sales and achieve monthly, quarterly, and annual revenue targets.
• Monitor key business KPIs including conversion, ATV, UPT, and sales productivity.
• Identify opportunities to maximize sales through effective merchandising and customer engagement.
• Execute promotional campaigns and business initiatives as per company guidelines.

Customer Experience

• Deliver an outstanding customer shopping experience aligned with M&S service standards.
• Handle customer feedback and escalations effectively.
• Build customer loyalty through excellent service and relationship management.

Store Operations

• Ensure smooth day-to-day store operations.
• Maintain high standards of visual merchandising, housekeeping, and store presentation.
• Ensure compliance with SOPs, audit requirements, cash management, and loss prevention policies.
• Monitor inventory levels and coordinate stock replenishment to minimize stock loss.

Team Management

• Recruit, train, coach, and develop store team members.
• Conduct regular performance reviews and provide constructive feedback.
• Create a positive and motivating work environment that promotes teamwork and accountability.
• Ensure optimum manpower planning and roster management.

Financial & Operational Control

• Manage store expenses and improve operational efficiency.
• Analyze business reports to identify trends and implement corrective actions.
• Ensure compliance with statutory, safety, and company policies.

Desired Candidate Profile

Education

• Higher Secondary (10+2) or equivalent.

Experience

• Minimum 4+ years of experience in retail, including experience in Store Management.
• Experience in apparel, fashion, lifestyle, department store, or premium retail brands is preferred.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Customer-centric approach with a passion for retail.
• Strong commercial and business acumen.
• Ability to analyze sales data and drive business performance.
• Problem-solving and decision-making capabilities.
• Good planning, organizational, and execution skills.
• Proficiency in MS Office and retail POS systems.

Preferred Industry Background

Candidates from Apparel, Fashion, Lifestyle, Footwear, Department Stores, or Premium Retail brands will be preferred.

What We Offer

• Opportunity to work with a globally recognized retail brand.
• Performance-driven and collaborative work culture.
• Career growth and learning opportunities.
• Competitive compensation and benefits.