Retail Operations Manager

Titan Company; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Titan Company in Bengaluru invites an experienced Retail Operations leader to drive store performance and transformation across the network. You will standardize processes, implement digital tools, and use data-driven insights to boost productivity and sales.

You will oversee CRM adoption, loyalty initiatives, and multiple sales channels, while partnering with marketing and tech teams to deliver impactful retail programs and targeted promotions.

Qualifications

• 5+ years of experience in retail operations.
• Strong analytical skills with Excel data handling.
• Ability to collaborate across teams and drive initiatives.
• Proactive self-starter with minimum supervision.

Responsibilities

• Drive retail excellence initiatives to improve store productivity and operational efficiency.
• Monitor store performance through audits, SOP adherence, and defined KPIs.
• Standardize processes to ensure consistent execution across all stores.
• Drive revenue through CRM, loyalty programs, and alternate channels.
• Lead in-store and retail marketing initiatives to improve conversion and sales.
• Build and scale alternate sales channels.
• Drive adoption of CRM and retail tech platforms.
• Identify system gaps and collaborate with tech teams to implement enhancements.
• Leverage data and dashboards for performance tracking and decision-making.
• Drive digital platforms like Salesforce, Wooqer, Salesbuddy and drive new tech interventions.
• Lead sales forecasting, budgeting, and annual business planning.
• Plan and execute promotions, seasonal campaigns, and in-store activations.
• Track performance against targets and drive corrective actions.
• Drive frontline productivity through incentive programs and performance management.

Skills

Analytical skills

Self-starter

Collaboration

Tools

Excel

PowerPoint

Job description

Job Requirements

Scope of the role -

Responsible for driving store performance, operational excellence, and sales growth

across the retail network through process standardization, digital enablement, and

data-driven decision-making

2. Job Profile & Key Deliverables

Retail Operations & Transformation

• Drive retail excellence initiatives to improve store productivity and operational efficiency
• Monitor store performance through audits, SOP adherence, and defined KPIs
• Standardize processes to ensure consistent execution across all stores

Sales & Revenue Growth

• Drive revenue contribution through CRM, loyalty programs, and alternate sales channels
• Lead in-store and retail marketing initiatives to improve conversion and sales performance
• Build and scale alternate sales channels such as Shoppers Stop, Try@home, Pop-ups

Digital & CRM

• Drive adoption and effective usage of CRM and retail technology platforms
• Identify system gaps and collaborate with tech teams to implement enhancements
• Leverage data and dashboards for performance tracking and decision-making
• Drive digital platforms like Salesforce, Wooqer, Salesbuddy & drive new tech interventions for the team

Planning & Commercials

• Lead sales forecasting, budgeting, and annual business planning
• Plan and execute promotions, seasonal campaigns, and in-store activations
• Track performance against targets and drive corrective actions

People & Capability Development

• Drive frontline productivity through incentive programs and performance management

Work Experience

The candidate should have prior experience in Retail operations

• Minimum work experience of 5 years+
• Proficiency in analytical skills, and should be comfortable with Excel & Powerpoint
• Should have the right attitude and be able to navigate and build seamless working relationships with other teams as this role needs collaboration with other teams.
• Should be able to think on his / her own and drive initiatives and tasks with minimum or no supervision. Should be a great self-starter