Team Lead - Travel US (Spanish)

assistara; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Assistara is seeking a Team Lead – US Travel Process (Spanish) to lead a remote-ready team in Noida Sector 136. The role requires 3–6 years of US travel sales experience, Spanish fluency, and US night shifts.

You will oversee travel operations for Spanish-speaking customers, drive performance, and ensure adherence to SOPs and quality standards. The candidate should have strong leadership, coaching, and stakeholder coordination skills, with experience using GDS like Amadeus, Sabre, or Galileo.

Qualifications

• 3–6 years in US travel sales or travel operations.
• Experience as Travel Sales Team Lead or Team Coach preferred.
• Fluency in Spanish and strong English communication required.
• Strong knowledge of international travel sales, preferably US market.
• Experience handling Spanish-speaking customers and managing travel sales teams.

Responsibilities

• Lead and manage a team handling US travel sales and travel operations for Spanish-speaking customers.
• Drive team productivity, sales performance, conversion rates, quality, SLA/TAT, and customer satisfaction.
• Monitor daily operations, workload allocation, sales targets, and individual team performance.
• Conduct regular coaching, feedback sessions, and performance reviews to improve team effectiveness.
• Handle customer escalations, sales-related concerns, and process issues efficiently.
• Ensure adherence to SOPs, quality standards, sales guidelines, and compliance requirements.
• Monitor PPC and META advertising campaigns and support strategies to improve lead generation and online conversions.
• Identify process gaps and implement initiatives to improve sales performance, customer experience, and operational efficiency.
• Prepare and analyze daily and weekly performance reports, including sales, conversion rates, lead quality, and team productivity.
• Coordinate with internal teams and stakeholders to ensure smooth operations and achievement of business objectives.
• Ensure effective communication with Spanish-speaking customers and support the team in resolving language-related challenges.

Skills

Spanish proficiency

English communication

Team leadership

Performance management

Stakeholder coordination

Analytical thinking

US travel sales

Lead generation

PPC campaigns

Tools

Amadeus

Sabre

Galileo

Job description

Job Title: Team Lead – US Travel Process (Spanish)

Location: Noida Sector 136

Experience: 3–6 Years

Shift: US Shift / Night Shift

Employment Type: Full-Time

Language Requirement: Spanish and English Proficiency

Key Responsibilities

• Lead and manage a team handling US travel sales and travel operations for Spanish-speaking customers.
• Drive team productivity, sales performance, conversion rates, quality, SLA/TAT, and customer satisfaction.
• Monitor daily operations, workload allocation, sales targets, and individual team performance.
• Conduct regular coaching, feedback sessions, and performance reviews to improve team effectiveness.
• Handle customer escalations, sales-related concerns, and process issues efficiently.
• Ensure adherence to SOPs, quality standards, sales guidelines, and compliance requirements.
• Monitor PPC and META advertising campaigns and support strategies to improve lead generation and online conversions.
• Identify process gaps and implement initiatives to improve sales performance, customer experience, and operational efficiency.
• Prepare and analyze daily and weekly performance reports, including sales, conversion rates, lead quality, and team productivity.
• Coordinate with internal teams and stakeholders to ensure smooth operations and achievement of business objectives.
• Ensure effective communication with Spanish-speaking customers and support the team in resolving language-related challenges.

Candidate Profile

• 3–6 years of experience in US travel, international travel sales, or travel operations.
• Prior experience as a Travel Sales Team Lead or Team Coach is preferred.
• Fluency in Spanish and strong English communication skills are required.
• Strong knowledge of international travel sales, preferably catering to the US market.
• Experience handling Spanish-speaking customers and managing travel sales teams.
• Excellent communication, leadership, coaching, and people-management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Experience with GDS platforms such as Amadeus, Sabre, Galileo, or similar systems will be an advantage.
• Willingness to work in US/night shifts.

Qualifications & Skills

• Prior experience as a Travel Sales Team Lead is mandatory.
• Minimum 3 years of experience in international travel sales, preferably in the US market.
• Proficiency in Spanish, along with good English communication skills.
• Strong knowledge of PPC campaigns, lead generation, and online conversion strategies.
• Ability to monitor campaign performance, evaluate lead quality, and drive sales conversions.
• Familiarity with GDS systems such as Amadeus or Galileo is an added advantage.
• Strong understanding of travel sales processes, customer engagement, and sales performance metrics.
• Excellent team leadership, performance management, and stakeholder coordination skills.
• Ability to work in a target-driven environment and manage a team during US business hours.

Ideal Candidate: A Spanish-speaking Travel Sales Team Lead with strong international travel sales experience, preferably in the US market, who can lead a team, improve sales conversions, manage digital leads, and deliver excellent customer experiences during US/night shifts.