Team Lead (Telesales)

Mancraft Consulting; Dadri, Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Mancraft Consulting in Uttar Pradesh, Dadri, India seeks a Team Leader to oversee call operations, ensure adherence to procedures and quality standards, and drive process improvements. The role requires monitoring calls and mentoring advisors to maintain service quality.

The ideal candidate should have 3–8 years of leadership experience, coordinate with multiple departments to ensure policy issuance, and strive to meet self-targets, with a focus on productivity per advisor.

Qualifications

• A good understanding of the market dynamics in the respective sector.

Responsibilities

• Monitor calls to ensure procedures and quality standards are followed.
• Drive productivity per advisor.
• Coordinate with different departments to ensure Issuance of Policies.
• Ensure self-target are also met (*Applicable for ARM)

Job description

Monitor calls to ensure that due procedures and quality standards are strictly adhered to

Monitor calls to ensure that due procedures and quality standards are strictly adhered to

Min 3-8 years' Exp as a Team Leader

Drive productivity per advisor

Required Candidate profile

A good understanding of the market dynamics in the respective sector.

Coordinate with different departments to ensure Issuance of Policies

Ensure self-target are also met (*Applicable for ARM)