Team Lead Kumily

Delhivery

Kumily

On-site

INR 300,000 - 540,000

Full time

14 days+
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Job summary

Delhivery in Kerala (Kumily) is seeking a Last Mile Operations professional to manage daily delivery operations, plan routes, assign shipments to riders, and monitor performance. The role focuses on ensuring timely closures and a seamless delivery experience.

You will coordinate with hubs, handle customer escalations, track COD reconciliation, and maintain safety and SOP compliance while supporting rider onboarding and reporting.

Responsibilities

  • Manage daily last-mile delivery operations and ensure timely shipment closure.
  • Plan delivery routes and allocate shipments to delivery executives/riders.
  • Monitor daily delivery targets, productivity, and performance.
  • Track shipments, pending deliveries, returns, and RTS shipments.
  • Coordinate with riders to resolve delivery-related issues.
  • Handle customer escalations and ensure a good customer experience.
  • Monitor COD collection and reconciliation.
  • Ensure proper scanning, shipment handling, and operational compliance.
  • Coordinate with hub/warehouse teams for smooth shipment movement.
  • Prepare daily operational reports and track key performance metrics.
  • Support rider onboarding, training, attendance, and performance management.
  • Ensure smooth operations while maintaining safety and company SOPs.

Job description

Last Mile Operations Job Description
  • Manage daily last-mile delivery operations and ensure timely shipment closure.
  • Plan delivery routes and allocate shipments to delivery executives/riders.
  • Monitor daily delivery targets, productivity, and performance.
  • Track shipments, pending deliveries, returns, and RTS shipments.
  • Coordinate with riders to resolve delivery-related issues.
  • Handle customer escalations and ensure a good customer experience.
  • Monitor COD collection and reconciliation.
  • Ensure proper scanning, shipment handling, and operational compliance.
  • Coordinate with hub/warehouse teams for smooth shipment movement.
  • Prepare daily operational reports and track key performance metrics.
  • Support rider onboarding, training, attendance, and performance management.
  • Ensure smooth operations while maintaining safety and company SOPs.
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