Tele Caller / Inside SalesFinTech

VRSamadhan; Mumbai; On-site; INR 500,000 - 600,000; Full time

Job summary

A leading inside sales firm in Mumbai is seeking a dynamic Lead – Tele Caller / Inside Sales professional. This role requires 3–6 years of inside sales experience with team leadership skills. You'll lead a team, develop sales strategies, and foster customer relationships to drive performance. The ideal candidate is excellent in communication and has a strong background in CRM tools. This position offers a competitive CTC with performance-based incentives.

Qualifications

• 3–6 years of proven inside sales experience, preferably B2B.
• Minimum 1 year of experience in a team lead or supervisory role.
• Strong analytical mindset with effective problem-solving abilities.

Responsibilities

• Lead, mentor, and motivate a team to meet performance targets.
• Develop and implement effective inside sales strategies.
• Build long-term relationships with prospective and existing clients.

Skills

Team leadership

Sales strategy

Customer relationship management

Analytical skills

Communication skills

Education

Bachelor’s degree in Business, Marketing, or related field

MBA preferred

Tools

CRM systems

MS Office applications

Job description

Location: Mumbai

Work Mode: 6 Days – Work from Office

CTC: 5–6 LPA (Gross)

Interview Rounds: Telephonic → Virtual → Final Face to Face

Note: Maximum hike on fixed CTC is up to 20%. Additional performance-based incentives will be provided.

Job Overview

We are looking for a dynamic and result-oriented Lead – Tele Caller / Inside Sales professional to spearhead our inside sales team in Mumbai. The ideal candidate will have 3–6 years of experience in inside sales, team leadership, and business development, with a strong ability to drive performance, build customer relationships, and optimize sales processes.

Key Responsibilities

• Team Leadership & Management
  • Lead, mentor, and motivate a team of 5–12 tele callers.
  • Set clear performance targets and KPIs; monitor daily productivity.
  • Conduct regular coaching, training sessions, and performance reviews.
• Sales Strategy & Execution
  • Develop and implement effective inside sales strategies to meet revenue goals.
  • Maintain a strong and consistent sales pipeline through outbound calls.
  • Handle customer inquiries, objections, and maintain accurate CRM entries.
• Customer Relationship Management
  • Build long-term relationships with prospective and existing clients.
  • Understand customer needs and offer appropriate solutions to close deals.
  • Resolve customer queries professionally and within defined timelines.
• Reporting & Analytics
  • Track, measure, and analyze key sales metrics to improve performance.
  • Prepare daily/weekly/monthly sales reports and dashboards for management.
  • Utilize CRM tools to manage customer interactions and sales workflow.
• Process Improvement
  • Evaluate and optimize the sales process to boost efficiency and conversions.
  • Implement best practices and stay updated with industry trends.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
• 3–6 years of proven inside sales experience (preferably B2B).
• Minimum 1 year of experience in a team lead or supervisory role.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in CRM systems and MS Office applications.
• Strong analytical mindset with effective problem-solving abilities.
• Ability to thrive in a fast-paced target-driven environment.