Team Lead

OCMAN REALTY; Pune District; Vor Ort; INR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

OCMAN REALTY in Pune is seeking a Team Lead to oversee a local team on-site, ensure smooth daily operations, and meet performance targets. You will plan tasks, monitor productivity, and coach team members while coordinating with sales, support, and marketing for listings and client communication.

You will track KPIs, prepare reports for management, and help resolve escalated issues promptly. The role emphasizes process improvements and building a collaborative, high-performing team culture.

Qualifikationen

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Organizational and time management proficiency.
• Problem-solving and decisive thinking abilities.
• Basic proficiency with office productivity tools and CRM systems.
• Experience in real estate or online marketplaces is beneficial.
• Bachelor's degree in business, management, or related field preferred.
• Ability to work on-site in Pune Division in a fast-paced, target-driven environment.

Aufgaben

• Plan and assign tasks to the local team in Pune.
• Monitor team productivity and provide coaching and feedback.
• Coordinate with sales, support, and marketing for listings and client communication.
• Track KPIs, prepare management reports, and resolve escalations promptly.
• Contribute to process improvements and support training initiatives.
• Promote a collaborative, inclusive, high-performing team culture.

Kenntnisse

Leadership

Team management

Communication

Time management

Problem solving

CRM systems

Office productivity tools

Ausbildung

Bachelor's degree in Business/Management or equivalent

Tools

CRM software

Jobbeschreibung

Company Description

OcmanRealty.com is India's leading property portal, recognized as the most preferred real estate site in the country by independent surveys. The platform connects property buyers and sellers, helping them find residential and commercial properties that match their needs. It focuses on delivering clear, reliable, and transparent information about the real estate market. Through its user-friendly interface and extensive listings, OcmanRealty.com aims to simplify property search and decision-making for customers. Team members contribute to a fast-growing digital real estate environment with significant impact on how people discover and transact properties.

Role Description

The Team Lead will oversee a local team in the Pune Division in a full-time, on-site capacity, ensuring daily operations run smoothly and performance targets are met. This role involves planning and assigning tasks, monitoring team productivity, and providing guidance, coaching, and feedback to team members. The Team Lead will coordinate with sales, customer support, and marketing teams to improve service quality and optimize processes related to property listings, client communication, and data management. Responsibilities include tracking key performance indicators, preparing reports for management, and helping resolve escalated customer or partner issues in a timely and professional manner. The role also includes contributing to process improvements, supporting training initiatives, and promoting a collaborative, inclusive, and high-performing team culture.

Qualifications

• Candidates should possess strong leadership and team management skills, including task delegation, performance monitoring, and mentoring.
• Candidates should possess solid communication and interpersonal skills to collaborate with internal teams, external partners, and customers.
• Candidates should possess organizational and time management skills to handle multiple priorities, meet deadlines, and maintain accurate documentation.
• Candidates should possess problem-solving and decision-making abilities to address operational challenges and resolve escalations effectively.
• Candidates should possess basic proficiency with office productivity tools and CRM or similar systems used for tracking activities and reporting.
• Relevant experience in real estate, online marketplaces, or customer-centric industries is beneficial.
• A bachelor's degree in business, management, or a related field, or equivalent practical experience, is preferred.
• Ability to work on-site in the Pune Division and adapt to a fast-paced, target-driven environment is required.