Presales Team Lead

Vihang Group; Mumbai, Thane; On-site; INR 600,000 - 800,000; Full time

Job summary

Vihang Group is seeking a highly motivated Presales Team Lead to manage presales operations in the Mumbai real estate sector. The ideal candidate will have 3–4 years of experience and deep market knowledge.

Responsibilities include leading a team, optimizing lead tracking, and ensuring high levels of customer service. Strong leadership and CRM skills are essential. Candidates fluent in English, Hindi, and Marathi are preferred.

Qualifications

• Minimum 3–4 years of experience as Presales Team Lead in real estate.
• Strong knowledge of Mumbai & Thane real estate market.
• Hands-on experience with CRM tools.

Responsibilities

• Lead, train, and manage a team of Presales Executives.
• Monitor team performance and provide feedback.
• Ensure high responsiveness to leads.

Skills

Lead management

Team supervision

CRM tools expertise

Excellent communication

Analytical skills

Education

Graduate in any discipline

MBA in Sales/Marketing (preferred)

Tools

Salesforce

Zoho

Job description

We are seeking a highly motivated and experienced Presales Team Lead to oversee and manage our presales operations in the real estate sector. The ideal candidate will have deep knowledge of the Mumbai real estate market, a proven track record in lead management and team supervision, and a strategic approach to converting leads into qualified prospects for the sales team.

Key Responsibilities

• Lead, train, and manage a team of Presales Executives/Telecallers.
• Monitor team performance and provide regular feedback and coaching.
• Ensure timely follow-up and high responsiveness to leads generated from various sources.
• Supervise and optimize lead distribution and allocation.
• Track and analyze lead status, response time, and conversion ratios.
• Ensure accurate data entry and lead tracking in the CRM system.
• Ensure the team effectively communicates with potential clients to understand their requirements.
• Guide the team in qualifying leads before forwarding to the sales team.
• Maintain high standards of customer service and pre-sales etiquette.
• Prepare daily, weekly, and monthly reports on lead status and team productivity.
• Coordinate with the Sales and Marketing teams to align presales strategies.
• Provide insights and feedback on lead quality, campaign effectiveness, and market trends.
• Stay updated with trends, competitor offerings, and pricing strategies in the Mumbai real estate market.
• Guide the team with updated project knowledge, USPs, and location benefits.

Key Requirements

• Minimum 3–4 years of experience as a Presales Team Lead in the real estate sector.
• Strong knowledge of the Mumbai & Thane real estate market.
• Excellent leadership, communication, and interpersonal skills.
• Hands‑on experience with CRM tools like Salesforcesss, Zoho, etc.
• Graduate in any discipline; MBA in Sales/Marketing is preferred.
• Target-driven with the ability to perform under pressure.
• Fluent in English, Hindi, and Marathi.
• Proven experience in handling high-volume lead operations.
• Analytical mindset with a strong focus on performance and conversions.