Team Lead

Globiva; Kolkata District; On-site; INR 279,000 - 424,000; Full time

Job summary

Globiva in Kolkata Salt-Lake Sector-5 is hiring a Team Leader for the voice sales process. Day shifts, 6 days a week, with in-hand salary of 25,000–38,000 INR.

You will lead a team of associates, coach for quality and efficiency, drive conversions, resolve escalations, and ensure compliance with insurance regulatory standards while delivering excellent customer service.

Responsibilities

• Lead a team of associates for voice sales operations, ensuring high-quality service delivery.
• Coach team to improve quality and productivity through targeted coaching and process improvements.
• Monitor performance and implement strategies to enhance productivity and client satisfaction.
• Coordinate with management to align team objectives with organizational goals and regulatory standards.
• Conduct training sessions to enhance team skills and adapt to new processes and technologies.
• Resolve escalated customer issues with analytical problem-solving and effective communication.

Job description

Urgent Hiring For Team Leader(Voice sales process)

Day Shifts

6 days working

Salary 25000-38000 Inhand

Location - Kolkata Salt-lake Sector -5

• Lead a team of associates for a leading life insurance in India, ensuring high-quality service delivery and adherence to insurance regulatory standards.
• Increase quality of work by targeted coaching and process improvements.
• Maintained an average shrinkage rate, optimizing team productivity and resource utilization.
• Boosted business conversion rates by implementing strategic initiatives and enhancing team performance.
• Monitored team performance, provided coaching, and implemented strategies to improve productivity and client satisfaction.
• Coordinated with management to align team objectives with organizational goals, driving operational efficiency.
• Conducted training sessions to enhance team skills and adapt to new processes and technologies.
• Resolved escalated customer issues with a focus on analytical problem-solving and effective communication.