Insurance Team Lead

Globiva; Delhi, New Delhi; Sur place; INR 585 000 - 715 000; Plein temps

Résumé du poste

Globiva is seeking a Team Leader - Insurance Sales to lead the Gurgaon Insurance Sales team, driving targets and ensuring quality and compliance. You will monitor metrics, coach the team, and coordinate withQuality, Training and WFM to boost performance.

Ideal candidates have at least 1 year of Team Leader experience in Insurance Sales BPO, strong outbound selling skills, and a proven sales track record. Immediate joiners and a 6-day work week are noted in the role.

Qualifications

• Minimum 1 year of experience as a Team Leader in Insurance Sales BPO.
• Strong knowledge of Insurance Sales & Outbound Calling.
• Proven track record of achieving sales targets.
• Excellent communication and people-management skills.
• Strong knowledge of sales metrics and performance management.
• Immediate joiners preferred.
• 6 days working.

Responsabilités

• Lead and manage the Insurance Sales team to achieve business targets.
• Drive sales, conversion, revenue and productivity targets.
• Monitor key metrics including AHT, Conversion, Revenue, Productivity, Attrition, Shrinkage & CSAT.
• Conduct regular performance reviews, coaching and feedback sessions.
• Monitor sales calls and ensure adherence to process and quality standards.
• Ensure compliance with IRDAI guidelines and company policies.
• Handle escalations and support the team in closing sales.
• Analyze team performance and implement corrective action plans.
• Coordinate with Quality, Training and WFM teams to improve performance.
• Drive team engagement and ensure achievement of monthly targets.

Connaissances

Team Leadership

Insurance Sales BPO

Outbound Calling

Sales Targets

Communication

People Management

Sales Metrics

Performance Management

Immediate Joining

6 Days Week

Description du poste

Job Description Team Leader | Insurance Sales

Location: Gurgaon

Industry: BPO / Insurance

Key Responsibilities

• Lead and manage the Insurance Sales team to achieve business targets.
• Drive sales, conversion, revenue and productivity targets.
• Monitor key metrics including AHT, Conversion, Revenue, Productivity, Attrition, Shrinkage & CSAT.
• Conduct regular performance reviews, coaching and feedback sessions.
• Monitor sales calls and ensure adherence to process and quality standards.
• Ensure compliance with IRDAI guidelines and company policies.
• Handle escalations and support the team in closing sales.
• Analyze team performance and implement corrective action plans.
• Coordinate with Quality, Training and WFM teams to improve performance.
• Drive team engagement and ensure achievement of monthly targets.

Requirements

• Minimum 1 year of experience as a Team Leader in Insurance Sales BPO
• Strong knowledge of Insurance Sales & Outbound Calling.
• Proven track record of achieving sales targets.
• Excellent communication and people-management skills.
• Strong knowledge of sales metrics and performance management.
• Immediate joiners preferred.
• 6 days working

On-paper experience mandatory.

Budget upto 6.5 LPA