Insurance Team Lead
Globiva
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Globiva in Gurgaon is seeking an experienced Team Leader for Health Insurance Sales. You will manage a team of 20–25 agents and drive performance metrics such as revenue and conversion rates.
The ideal candidate has at least 1 year of experience in insurance sales leadership, with strong knowledge of BPO metrics. The position offers a competitive salary within a fixed day shift environment.
Qualifications
- Minimum 1 year experience as Team Leader in Insurance Sales (Health/Life).
- Strong knowledge of BPO metrics: AHT, Occupancy, Shrinkage, Attrition.
- Target-driven with excellent team handling skills.
Responsibilities
- Handle & manage a team of 20–25 sales agents.
- Drive team targets for Revenue, Premium, and Conversion %.
- Monitor Daily, Weekly & Monthly KPIs.
Skills
Job description
Company: Globiva
Industry: BPO Insurance Sales
Location: Gurgaon
Working Days: 6 Days
Shift: Day Shift (10:00 AM 7:00 PM)
Max Budget: 40k CTC / 35k Inhand
Globiva is hiring experienced Team Leaders for Health Insurance Sales and Life Insurance Sales processes. The candidate will be responsible for managing a team of 20–25 agents and driving revenue & performance metrics.
- Handle & manage a team of 20–25 sales agents
- Drive team targets (Revenue / Premium / Conversion %)
- Monitor Daily, Weekly & Monthly KPIs
- Track Dialer performance, Productivity, Talk Time & Conversion Ratio
- Maintain Shrinkage, Attendance & Adherence
- Manage Rostering & Manpower Planning
- Conduct daily Huddles & Performance Reviews
- Ensure adherence to Quality & Compliance standards
- Improve Upselling & Cross-selling performance
- Handle escalations and maintain team engagement
- Minimum 1 year experience as Team Leader in Insurance Sales (Health/Life)
- Strong knowledge of BPO metrics: AHT, Occupancy, Shrinkage, Attrition, Productivity, Conversion %
- Target-driven and strong team handling skills
- Good communication & leadership abilities
- Fixed Day Shift (10 AM – 7 PM)
- 6 Days Working
- Competitive Salary
- Growth Opportunities within Globiva
- Max Budget 40k CTC / 35k Inhand
HR Dheeraj - 7859975043
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
