Team Lead

Flipkart; Gangavathi; On-site; INR 550,000 - 750,000; Full time

Job summary

Flipkart is seeking a Hub Operations professional to oversee all hub activities, drive cost efficiency, and ensure KPI compliance. The role emphasizes leadership, process improvement, and strong coordination with support teams to maintain stock accuracy and customer satisfaction.

Responsibilities include planning, productivity optimization, compliance, and managing escalation handling. You will coordinate with environmental and statutory bodies while ensuring 100% workforce readiness and high

Qualifications

• Hub/warehouse operations experience.
• Cost control and KPI compliance.
• Team management experience.
• Safety and compliance knowledge.

Responsibilities

• Accountable for all Hub Operations and seek intervention from superior as appropriate.
• Achieving Cost per Shipment. Maintain the cost of operations as per budget.
• Achieve Zero lost shipment, shrinkage within hub and enroute.
• Proper planning and coordination with the support team for recovery if any.
• Achieve productivity of Van/Bike as per budget.
• 100% Compliance of KPI.
• Continuous Process Improvement and Adherence of Quality Standards at all times.
• Ensuring Customers are delighted at all times.
• Ensuring stock accuracy is maintained at all Hub assigned to him.
• Promptly and effectively manage customer escalations.
• Ensuring employee engagement initiatives are implemented.
• Ensure 100% ZTP (Zero Tolerance Policy).
• Filling Gaps in employee headcount within turnaround time.
• Hub Performance reporting.
• Ensure commercial and statutory compliances are met along with the support of teams.
• Team Management, Training and Development of Hub team.
• Achieving Maximum Productivity of manpower.
• Managing environmental bodies and statutory compliances.
• Continuously improve in reducing Error rate in Operations Management.
• Maintain high quality hygiene and safety for Facility & People.
• Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate.
• Ensure availability of adequate and trained manpower as per plan.
• Evaluate if the lost shipment cases qualify as insurance claims and that such claims are processed in coordination with the Zonal Business Finance team.

Skills

Operations Management

KPI Tracking

Team Leadership

Budget Control

Job description

Accountable for all Hub Operations and seek intervention from superior as appropriate.

Achieving Cost per Shipment. Maintain the cost of operations as per budget.

Achieve Zero lost shipment, shrinkage within hub and enroute.

Proper planning and coordination with the support team for recovery if any.

Achieve productivity of Van/Bike as per budget.

100% Compliance of KPI.

Continuous Process Improvement and Adherence of Quality Standards at all times.

Ensuring Customers are delighted at all times.

Ensuring stock accuracy is maintained at all Hub assigned to him.

Promptly and effectively manage customer escalations.

Ensuring employee engagement initiatives are implemented.

Ensure 100% ZTP (Zero Tolerance Policy).

Filling Gaps in employee headcount within turnaround time.

Hub Performance reporting.

Ensure commercial and statutory compliances are met along with the support of teams.

Team Management, Training and Development of Hub team.

Achieving Maximum Productivity of manpower.

Managing environmental bodies and statutory compliances.

Continuously improve in reducing Error rate in Operations Management.

Maintain high quality hygiene and safety for Facility & People.

Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate.

Ensure availability of adequate and trained manpower as per plan.

Evaluate if the lost shipment cases qualify as insurance claims and that such claims are processed in coordination with the Zonal Business Finance team.