Assistant Hub Incharge (Airoli)

Shadowfax Technologies; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Shadowfax Technologies in Navi Mumbai seeks an Assistant Hub Incharge to manage manpower, rider escalations, and hub metrics. The role covers rider training, performance monitoring, and ensuring timely delivery while maintaining safety standards.

The position focuses on workforce planning, hub operations, and systematic problem solving to drive efficiency and customer satisfaction in a fast-paced logistics environment.

Qualifications

• Experience in hub operations and workforce management.
• Ability to handle escalations and metrics.
• Strong communication and leadership capabilities.

Responsibilities

• Rider Management: train, monitor, and resolve rider issues while driving discipline for safety and hygiene.
• Workforce Management: oversee attendance, TL performance, and hub metrics like OFD, COD, and CX tickets.
• Inventory Reconciliation: monitor shipments, prevent fraud, and ensure daily reconciliation.
• Hub Layout Management: organize hub space, implement 5S, ensure FIFO and housekeeping.
• Escalation Management: resolve escalations for payouts, customer issues, IT, and hiring.
• Operational Excellence: manage cash, loss, MDND closures, and COD reconciliation.

Skills

Operational Excellence

Problem Solving

Communication Skills

Workforce Management

Business Leadership

Job description

Role: Assistant Hub Incharge

Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub

Roles & Responsibilities:

1. Rider Management

• Providing training to rider partners & grooming
• Conducting huddle for rider partners on daily basis
• Managing & monitoring the performance of each rider to improve their performance
• Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
• To drive discipline of the safety & hygiene of rider partners

1. Workforce Management

• Rider Attrition & attendance management
• Managing the performance of TLs in hub- providing feedback & inputs for improvement
• Ensure Career Progression for the TLs working in your hub
• Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
• Managing & clearance of pendency shipments present in the hub
• Responsible to delivery shipments within TAT- D0, D1, D2, 6+D

1. Inventory Reconciliation

• Check the dashboard frequently for reconciliation of shipments done by TLs
• Ensure 100% Inventory Reconciliation on daily basis
• Identify the short or excess shipments in the hub
• Take action on any kind of fraud or theft of shipment

1. Hub Layout Management

• Bifurcation of the hub according to the hub activities
• Implementation of 5S in hub for maintaining the hub layout
• Ensuring that FIFO is done in a designated space
• Designated space of internet, housekeeping, stationery, shipments & inventory
• Maintaining good relationship with the owners & neighbors

1. Escalation Management

• Managing the LH/DC volume & vehicle escalations
• Resolving Rider Payout issue
• IT, stationery, inventory issue to be managed
• Managing the escalations raised against the hiring
• Customer Escalation management within TAT
• CCTV footage to be shared with the DC team for short/excess shipment
• Sharing call recordings for MDND cases

1. Operational Excellence

• Cash Management (Petty Cash & COD)
• Loss Management (Damage/Product Swap/Potential Loss)
• Hub Open House Activity (Weekly or Monthly)
• Reducing the fake remarks
• Closure of MDND cases
• Control on Delivered to cancel shipments
• Daily reconciliation & depositing of COD amount

Skills required- Link

1. Operational Excellence
2. Problem Solving
3. Communication Skills
4. Workforce Management
5. Business Leadership