Hub Head Manager - Quick Commerce

SupportFinity™; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SupportFinity™ is looking for a Hub Head to manage and oversee all inventory, pick-pack, and delivery operations in Chennai, India. This role focuses on continuous improvement of processes, ensuring adherence to SOPs, and enhancing customer experience through effective operations management.

The ideal candidate will handle workforce management, oversee logistics, and ensure financial scrutiny. Strong leadership skills and operational excellence are essential to drive the hub's success.

Responsibilities

• Manage and direct hub inventory and operations.
• Monitor pick-pack delivery for customer experience.
• Handle escalations and manage third-party logistics.
• Oversee employee welfare and maintain productivity.

Job description

Hub Head (Size 2Pac Sq Ft) Value Stream Asset Operations

Purpose of the Role

The overall objective of this role is to manage, oversee and direct all aspects of the hub’s inventory, pick‑pack & delivery operations, and fresh & veg operations. The incumbent will establish processes for measuring, tracking, and driving continuous improvements while ensuring 100% adherence to prescribed SOPs across all sections. The role further entails reviewing existing metrics to improve the operations.

Listing of Activities performed by the job holder to deliver the outcomes

Hub Operations

• Cost Centre Ownership with respect to pick‑pack, delivery, and inventory operations
• End‑to‑end monitoring of pick‑pack delivery ensuring the highest level of customer experience
• Hiring, training, development, and discipline of workforce
• Addressing of CX escalations and reverse logistics
• Engage with central teams for all ops and hub related actions

Inventory Operations

• Manage inbound operations
• Infrastructure support for all GRN and inventory activities
• Prevention of pilferage/shrinkage
• Oversee stock‑in / refilling processes

Additional Responsibilities

• Fresh Operations: Management of activities pertaining to F&V (fruits and vegetables) operations including receiving, grading and dispatch
• Admin & Liaison: Manage third‑party logistics (TPL), internal audits, liaising with RWAs (and others external agencies), consumables procurement and costing through admin lead
• Finance: Ensure scrutiny and approval of all hub invoices, and control on miscellaneous spends through petty cash
• Manpower Management: Oversee and resolve employee escalations along with site HR team. Undertake employee welfare activities and strive to maintain discipline and productivity through necessary interventions
• Projects & Facility Maintenance: Manage audit and approval of all projects, regular asset audit and maintenance activities

Outcomes & KPIs

• Hub P&L targets (Actual vs Planned)
• Total orders processed (Actual vs Planned)
• Hub running expenses (% of revenue) vs planned
• Inventory in hub (Actual vs Plan)
• Inventory ageing in hub (days) vs plan
• On Time Delivery – Target Vs Achievement (%)
• Over all refund (%) vs Target
• Operations excellence initiatives implemented in hub
• People Management/Development – Employee Retention/Attrition (%)

Reporting Structure

This role is part of the Operations team and reports to the Cluster/Regional Head. Hub Head has an organisation comprising of the core site operations team (delivery operations, inventory & F&V operations) along with support functions including admin and site HR.