Team Lead

SI UK; Dadri; On-site; INR 700,000 - 1,100,000; Full time

Job summary

SI UK in India is seeking an experienced team lead to manage the end-to-end student application processes for Australia and Canada, ensuring accuracy, compliance, and timely delivery.

You will mentor junior staff, coordinate across StudyIn branches, deliver visa training, review documents, and represent the company at university events while maintaining high service standards.

Qualifications

• Must have 5+ years of experience leading a team.
• Experience filling university applications for Australia and Canada.
• Excellent written and verbal communication skills.
• Ability to manage fast-paced processes with accuracy.

Responsibilities

• Oversee end-to-end student applications for self and team with accuracy.
• Mentor junior team members and support onboarding.
• Deliver targeted visa training for multiple destinations.
• Coordinate application handling across StudyIn branches.
• Maintain compliance and timely, high-quality service delivery.

Skills

Team management

Communication skills

Email handling

Documentation review

Under pressure

Education

Bachelor's degree or equivalent

Job description

Job Summary

• 1. Ensure the team meets or exceeds individual performance targets for applications processing and quality (Australia, Canada).
• 2. Providing Visa training to the partners for multiple destinations.
• 3. Verifying the students employment financial documents through available resources.
• 4. Taking Visa Mock Interview with the student and providing feedback.
• 5. Ensure 100% compliance with application tagging procedures and accurate commission tracking.

Responsibilities

• 1. Oversee and Drive Application Processes: Independently manage the end-to-end student application process for both self and team, ensuring accuracy, efficiency, and adherence to institutional timelines.
• 2. Mentor and Support Team Members: Provide ongoing guidance, coaching, and mentorship to junior team members; assist in their professional development and ensure smooth onboarding and integration.
• 3. Facilitate Training and Development: Identify training needs and deliver tailored sessions to new or existing team members to ensure up-to-date knowledge of procedures and best practices.
• 4. Application Processing: Accurately process and track student applications originating from Studyin offices, maintaining the highest standards of service and compliance.
• 5. Cross-Office Collaboration: Ensure streamlined coordination and application handling across all StudyIn branches for a unified and consistent service experience.
• 6. Product Service Expertise: Maintain in-depth knowledge of Studyin's service offerings, university partnerships, and academic programs to support accurate and effective student guidance.
• 7. Event Representation: Participate in university exhibitions and StudyIn fairs, representing the brand professionally and engaging prospective students and partners.
• 8. Managerial Support: Assist in day-to-day managerial responsibilities, including reporting, team coordination, and implementation of operational strategies.
• 9. Higher Education Promotion: Support initiatives promoting higher education, including marketing campaigns, outreach programs, and collaborative projects with educational institutions.
• 10. University Liaison: Act as a key point of contact for universities and their representatives to facilitate effective communication and student recruitment efforts.
• 11. Brand Development: Contribute to the growth and visibility of the Studyin brand through consistent and high-quality service delivery.
• 12. Client Relationship Management: Build and maintain strong, long-term relationships with students,counsellors, and other stakeholders to enhance satisfaction and retention.
• 13. Professional Correspondence: Manage professional communication with internal teams and university contacts, ensuring clarity, timeliness, and relevance.
• 14. Administrative Tasks: Monitor, organize, and prioritize incoming emails and documentation to ensure smooth daily operations.

Requirements

• Experienced in managing a team.
• Able to fill the University applications ( Australia Canada)
• Good in email handling
• Able to scrutinize the student document
• Good typewriting speed
• Able to work under pressure
• Good communication skills.

Qualifications

• More than 5 years of experience in the relevant field, including experience managing and leading teams. of 10-12 members.
• A Bachelor's degree or equivalent degree is a must.