Team Lead - UK

SI UK; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

StudyIn in India is seeking a Senior Team Lead to manage end-to-end student applications, ensure accuracy, timelines, and compliance while driving performance.

You will mentor junior staff, design and deliver training, coordinate with StudyIn offices, and represent the brand at university events, ensuring high-quality service.

Qualifications

• Experience leading and managing a team (4+ years).
• Bachelor's degree or equivalent required.
• Proficient in email handling and communication.
• Ability to scrutinize student documents accurately.
• Fast typing speed for efficient correspondence.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Oversee and drive application processes: manage end-to-end student applications for self and team with accuracy and timeliness.
• Mentor and support team members; provide coaching, onboarding and development.
• Identify training needs and deliver sessions to ensure up-to-date procedures and best practices.
• Process and track student applications from StudyIn offices while maintaining service quality and compliance.
• Coordinate cross-office collaboration for unified service across branches.
• Maintain in-depth knowledge of StudyIn services, university partnerships and programs to guide students effectively.
• Represent the brand at university exhibitions and StudyIn fairs, engaging students and partners.
• Support day-to-day managerial tasks: reporting, team coordination and operational strategy implementation.
• Promote higher education through campaigns and outreach with educational institutions.
• Act as a liaison with universities to facilitate communication and student recruitment.
• Contribute to brand growth and visibility through high-quality service delivery.
• Build and maintain strong relationships with students, counsellors and stakeholders.
• Manage professional correspondence with internal teams and university contacts.
• Handle administrative tasks: organize and prioritize emails and documents.

Skills

Team leadership

University application handling

Email communication

Document scrutiny

Typing speed

Working under pressure

Education

Bachelor's degree or equivalent

Job description

Main Duties Scope of the role:

• 1. Ensure the team meets or exceeds individual performance targets for applications processing and quality.
• 2. Providing Visa training to the partners for multiple destinations.
• 3. Verifying the students employment financial documents through available resources.
• 4. Taking Visa Mock Interview with the student and providing feedback.
• 5. Ensure 100% compliance with application tagging procedures and accurate commission tracking.

Key Responsibilities:

• 1. Oversee and Drive Application Processes: Independently manage the end-to-end student application process for both self and team, ensuring accuracy, efficiency, and adherence to institutional timelines.
• 2. Mentor and Support Team Members: Provide ongoing guidance, coaching, and mentorship to junior team members; assist in their professional development and ensure smooth onboarding and integration.
• 3. Facilitate Training and Development: Identify training needs and deliver tailored sessions to new or existing team members to ensure up-to-date knowledge of procedures and best practices.
• 4. Application Processing: Accurately process and track student applications originating from StudyIn offices, maintaining the highest standards of service and compliance.
• 5. Cross-Office Collaboration: Ensure streamlined coordination and application handling across all StudyIn branches for a unified and consistent service experience.
• 6. Product Service Expertise: Maintain in-depth knowledge of StudyIn's service offerings, university partnerships, and academic programs to support accurate and effective student guidance.
• 7. Event Representation: Participate in university exhibitions and StudyIn fairs, representing the brand professionally and engaging prospective students and partners.
• 8. Managerial Support: Assist in day-to-day managerial responsibilities, including reporting, team coordination, and implementation of operational strategies.
• 9. Higher Education Promotion: Support initiatives promoting higher education, including marketing campaigns, outreach programs, and collaborative projects with educational institutions.
• 10. University Liaison: Act as a key point of contact for universities and their representatives to facilitate effective communication and student recruitment efforts.
• 11. Brand Development: Contribute to the growth and visibility of the StudyIn brand through consistent and high-quality service delivery.
• 12. Client Relationship Management: Build and maintain strong, long-term relationships with students, counsellors, and other stakeholders to enhance satisfaction and retention.
• 13. Professional Correspondence: Manage professional communication with internal teams and university contacts, ensuring clarity, timeliness, and relevance.
• 14. Administrative Tasks: Monitor, organize, and prioritize incoming emails and documentation to ensure smooth daily operations.

About the Candidate (including required competencies)

• Experienced in managing a team.
• Able to fill the University applications
• Good in email handling
• Able to scrutinize the student document
• Good typewriting speed
• Able to work under pressure

Requirements ; Qualification:

• More than 4-5 years of experience in the relevant field, including experience managing and leading teams.
• A Bachelor's degree or equivalent degree is a must.