Liaison Officer

StudyIn; Dadri; On-site; INR 300,000 - 520,000; Full time

Job summary

StudyIn in India is seeking a proactive University Agent Coordinator to manage partner portals for UK, Ireland, and Canada, and to support admissions through accurate data handling and timely updates.

You will coordinate with counsellors, universities, and students, maintain essential records, and ensure compliance with admission requirements. A background in international education and 2–4 years in partner management are preferred.

Qualifications

• Strong written and verbal communication.
• 2-4 years in managing partners & clients.
• Experience filling UK university applications.
• Knowledge of international education systems.

Responsibilities

• Manage university agent portals for UK, Ireland, and Canada to facilitate student applications, admissions, and enrolments.
• Ensure data entry into portals aligns with institutional requirements.
• Update CRM with all student admission decisions and share updates with counsellors.
• Coordinate with university representatives via email and phone for decisions and clarifications.
• Maintain comprehensive data records on CAS, Pre-CAS, refunds, visa processing, and deferments.
• Collaborate with counsellors and consultants to track student applications and provide timely updates.
• Coordinate student interviews and ensure compliance with admission requirements.
• Maintain open program sheets for Canadian universities.

Skills

Communication

Writing

Partner management

UK university applications knowledge

Job description

About The Company

At StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of 500+ professionals spans 40+ countries worldwide, offering expert counselling, admissions support, visa guidance, and university partnerships.

Key Responsibilities

University Agent Portal Management

• Handling the university agent portals for institutions in the UK, Ireland, and Canada to facilitate student applications, admissions, and enrolments.
• Ensuring timely and accurate data entry into the portals, aligning with institutional requirements.

CRM Updates and Information Sharing

• Ensuring that all student admission decisions are updated in the Customer Relationship Management (CRM) system.
• Promptly sharing updated decisions with counsellors to keep them informed of application progress.

University Coordination

• Engaging with university representatives via email and phone to obtain student admission decisions, updates, and necessary clarifications.
• Ensuring smooth communication between StudyIn universities, and students.

Data Management And Compliance

• Handling critical spreadsheets received directly from universities and ensuring comprehensive data collation regarding student enrolment, deferments, online registration, pending decisions, and compliance checklists.
• Maintaining detailed records on CAS Shield Checklist, Pre-CAS Interviews, Refund Requests, Visa Processing Status, and Pending Documentation to ensure accurate tracking.

Counsellor And Consultant Coordination

• Collaborating with counsellors and consultants to track and update the status of their students’ applications.
• Providing regular updates to ensure timely actions are taken for pending cases.

Student Interview Coordination

• Conducting interviews for students applying through Studyin partner institutions, ensuring they meet admission requirements.

Authority Board Management

• Managing the Authority Board to accurately tag and track direct students who apply through Studyin, ensuring proper allocation and documentation. University.

Communication And Query Resolution

• Proactively engaging with universities via phone and email to address student inquiries, resolve application discrepancies, and expedite pending admissions.

Application Review And Error Rectification

• Identifying and rectifying errors in student applications to ensure compliance with university guidelines and prevent processing delays.

Deadline And Contact Database Maintenance

• Maintaining an up-to-date record of university deadlines, key university contacts, and the deferment process to facilitate streamlined application management.

Open Program Sheet For Canadian Universities

• Keeping an updated Open Program Sheet for Canadian universities, ensuring that students and counsellors have access to the latest available course options.

About The Candidate (including Required Competencies)

• Good communication and Writing skills.
• 2-4 years of experience in managing partners & clients.
• Able to fill the UK University applications.
• Should have knowledge of the admission requirements for universities.

Requirements & Qualification

• Knowledge of International Education Systems.
• Knowledge of handling Multiple email accounts.
• Communication Skills Required
• Adaptability and Continuous Learning
• Ethical Judgement