Senior Executive - Australia

SI UK; Dadri; On-site; INR 250,000 - 400,000; Full time

Job summary

SI UK in Dadri, India is seeking a diligent team lead to oversee student application processing across Studyin. You will ensure targets are met, drive process improvements, and train the team to maintain high quality and compliant workflows.

This role involves coordinating with regional offices and maintaining consistent communication with stakeholders. The ideal candidate has strong English communication, proficiency in MS Office, and the ability to manage documentation and tight timelines

Qualifications

• 2 years of experience in the same field.
• Bachelor's degree or equivalent is a must.

Responsibilities

• Ensure team meets/exceeds performance targets for applications processing and quality.
• Identify and implement process improvements to enhance team efficiency and reduce turnaround time.
• Provide ongoing training and development opportunities.
• Oversee a thorough review process to maintain high application quality.
• Ensure 100% compliance with application tagging procedures and accurate commission tracking.
• Process student applications received through Studyin, ensuring accuracy, completeness, and timely submission.

Skills

University applications handling

Email handling

Document scrutiny

Typing speed

Work under pressure

English (spoken & written)

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Responsibilities

• Ensure the team meets or exceeds individual performance targets for applications processing and quality.
• Identify and implement process improvements to enhance team efficiency and maintain or reduce turnaround time (TAT).
• Provide ongoing training and development opportunities to ensure the team is up-to-date with best practices and tools.
• Oversee the implementation of a thorough review process to maintain a high standard of application quality across the team.
• Ensure 100% compliance with application tagging procedures and accurate commission tracking.
• Processing Student Applications: Responsible for managing and reviewing student applications received through Studyin, ensuring accuracy, completeness, and timely submission in line with university requirements and internal guidelines.
• Coordinating Global Application Procedures: Overseeing and facilitating a seamless and standardized application process across all Studyin offices, maintaining consistent communication and support for regional teams to ensure efficiency and adherence to best practices.
• Service and Product Expertise: Continuously developing and maintaining an in-depth understanding of Studyin\'s range of services and educational offerings to effectively support students and provide accurate information to stakeholders.
• Support at Exhibitions and Events: Assisting in the planning, coordination, and execution of university fairs, exhibitions, and Studyin promotional events, acting as a representative of the organization and providing on-site support to students and partner institutions.
• Higher Education Promotion: Performing additional responsibilities related to the promotion of higher education, including participating in outreach activities, delivering presentations, and supporting marketing initiatives aimed at increasing student engagement and enrolment.
• University and Partner Liaison: Acting as a point of contact for universities and their representatives, fostering strong professional relationships, addressing inquiries, and supporting collaborative student recruitment efforts.
• Brand Development: Contributing to the ongoing development and visibility of the Studyin brand by upholding professional standards, supporting marketing campaigns, and enhancing the organization\'s presence in the education sector.
• Client Relationship Management: Maintaining effective communication with prospective and current clients, ensuring high levels of customer service, managing expectations, and supporting the student journey from enquiry to enrolment.
• Professional Correspondence: Managing written and verbal correspondence with counsellors, universities, and other stakeholders in a professional and timely manner to ensure clear communication and follow-up on all relevant matters.
• Email Management: Organizing, prioritizing, and responding to emails efficiently, ensuring important communications are addressed promptly and maintaining accurate records of correspondence.

Requirements

• 2 years of experience in the same field

Qualifications

• A Bachelor\'s degree or equivalent degree is must

Skills and Competencies

• Able to fill the University applications
• Good in email handling
• Able to scrutinize the student document
• Good typewriting speed
• Able to work under pressure
• English (Spoken and Written)
• Proficient in MS Office applications

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.