Team Collection Manager

Kotak Mahindra Bank; Gorakhpur District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Kotak Mahindra Bank in Gorakhpur invites a seasoned Team Collection Manager to lead the recovery efforts across CV, CE, and SA portfolios at the HO & Support level. You will manage a high-performing team, ensure compliance with banking policies, coordinate with cross-functional units, and drive targeted recovery results while improving customer experience.

This role requires strong leadership, analytical skills, and a proven track record in debt collection within commercial banking.

Qualifications

• Experience leading a banking collections team in retail/commercial portfolios.
• Strong understanding of debt recovery processes and regulatory guidelines.
• Ability to analyze portfolio performance and implement improvement strategies.

Responsibilities

• Oversee recovery processes for CV, CE, and SA portfolios.
• Lead and coach the collections team to meet recovery targets.
• Coordinate with support and recovery teams to resolve escalations.
• Ensure compliance with bank policies and regulatory requirements at Gorakhpur branch.
• Monitor collection performance metrics and drive improvement initiatives.

Skills

Team leadership

Collections management

Recovery processes

Cross-functional collaboration

Job description

Team Collection Manager_Comm. Bank HO & Support-Recovery Common - CV,CE & SA_Gorakhpur

Responsible for managing a team focused on collections and recovery activities within a commercial banking environment.

• Oversee recovery processes related to CV (Commercial Vehicles), CE (Construction Equipment), and SA (Savings Accounts) portfolios.
• Coordinate with support and recovery teams to ensure timely and effective debt collection.
• Manage operations at the Gorakhpur branch, ensuring compliance with bank policies and regulatory requirements.
• Lead, motivate, and guide the collections team to achieve recovery targets and maintain portfolio quality.
• Monitor and report on collection performance metrics and implement improvement strategies.
• Collaborate with cross-functional teams to resolve escalations and improve customer recovery experience.