Portfolio Manager - Retail Asset Collections and Recovery

Kotak Mahindra Bank Limited; Coimbatore District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank Limited invites applications for the role of Customer Assistance Manager in the Credit Card Hardship Assistance Unit at Coimbatore. The candidate will lead collections and recovery operations for the assigned portfolio, ensuring compliance and operational efficiency.

The role requires mid-level experience in collections, field readiness, and the ability to manage repossessions, coordinate with agencies, and supervise a team in a dynamic environment.

Qualifications

• Mid-level experience in collections and recovery operations.

Responsibilities

• Oversee repossession activities; coordinate with repossession agents and sales teams for asset disposal.
• Liaise with collection agencies to implement effective recovery strategies.
• Handle legal formalities related to collections and repossession with the legal department.
• Conduct field visits to support and supervise collection efforts.
• Train and guide the collections team to enhance performance and compliance.
• Ensure adherence to bank policies, regulatory guidelines, and ethical standards.

Job description

Customer Assistance Manager CREDIT CARD Hardship Assistance Unit Coimbatore

The Portfolio Manager - Retail Assets is responsible for managing collections and recovery operations within the assigned area.

• The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts.
• The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency.
• Monitor and maintain collection performance across the assigned portfolio.
• Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal.
• Liaise with collection agencies to ensure effective recovery strategies.
• Handle legal formalities related to collections and repossession in coordination with the legal department.
• Conduct field visits as required to support and supervise collection efforts.
• Train and guide the collections team to enhance performance and compliance.
• Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.

Experience Level Mid Level