Area Collection Manager CV Loans

Mahindra Finance; Sohna; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Mahindra Finance is seeking a proactive collections leader to head a team of collection executives across the assigned area. The role focuses on driving performance, reducing delinquency, and ensuring compliant collection processes as per company policy.

The candidate should bring experience in banking/financial services collections, strong leadership, and willingness to travel extensively to manage portfolios effectively.

Qualifications

• Graduate in any discipline.
• 4-7 Years of experience in collection, Recovery, Banking, NBFC, Financial Services, or related field operations.
• Proven experience in team handling and collection portfolio management.
• Strong understanding of recovery processes and delinquency management.
• Willingness to travel extensively across the assigned area.

Responsibilities

• Lead and develop a team of collections executive.
• Drive collection efficiency and recovery performance.
• Monitor delinquency trends and portfolio health.
• Ensure timely resolution of overdue and high-risk accounts.
• Coordinate with Legal, Operations and Business Teams.
• Drive compliance with collection processes and company policies.
• Manage escalated customer cases professionally.
• Improve portfolio quality and collection productivity.

Skills

Collection management

Recovery operations

Team leadership

Portfolio management

Delinquency management

Negotiation

Stakeholder management

Customer resolution

Education

Graduate degree

Job description

CPRole & responsibilities

Lead and develop a team of collections executive.

Drive collection efficiency and recovery performance.

Monitor delinquency trends and portfolio health.

Ensure timely resolution of overdue and high-risk accounts.

Coordinate with Legal, Operations and Business Teams.

Drive compliance with collection processes and company policies.

Manage escalated customer cases professionally.

Improve portfolio quality and collection productivity.

Preferred candidate profile

Graduate in any discipline.

4-7 Years of experience in collection, Recovery, Banking, NBFC, Financial Services, or related field operations.

Proven experience in team handling and collection portfolio management.

Strong understanding of recovery processes and delinquency management.

Willingness to travel extensively across the assigned area.

Key Skills

• Collection Management
• Recovery operations
• Team Leadership
• Portfolio Management
• Delinquency management.
• Negotiation
• Stakeholder Management
• Customer Resolution