Tcs Opportunity For ServiceNow CMDB Implementation Specialist

Tata Consultancy Services; Hyderabad, Pune District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Tata Consultancy Services in Hyderabad seeks an experienced Business Analyst for ITSM/ITIL-focused engagements with clients. The role involves distilling requirements, coordinating with engineering and process teams, and contributing to workshops to deliver solutions.

Willingness to travel to other locations, particularly Birmingham, is expected. Candidate should demonstrate strong client-facing communication, requirement distillation, and proactive development mindset within a global technology

Qualifications

• Must have strong background as a Business Analyst.
• Experience with ITSM or ITIL.
• Proactive attitude to development and client engagement.

Responsibilities

• Develop manual and automation test scripts with CYARA.
• Prepare quality test cases and test automation frameworks.
• Perform automated UI tests and API/mobile performance testing.
• Provide QA for mobile, web, and back-end services.
• Collaborate with engineering and client teams to deliver solutions and obtain sign-off.

Skills

Business analysis

Client communication

Requirements gathering

Proactive attitude

Education

15 years of full-time education

Tools

CYARA

Job description

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Experience Range: 8 - 12 Yrs

What we are looking for

Must Have

• ServiceNow end user and customer communication
• ServiceNow end user and customer training
• Working with the process team to drive out requirements
• Working within the Engineering team to articulate technical challenges and opportunities
• Participating and contributing to workshops offering best possible solutions
• Specific ITSM or ITIL experience and exposure
• A strong background as a Business Analyst
• A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients
• A willingness to travel to other locations particularly Birmingham
• The ability to show evidence that you can work with clients, distill requirements, work in partnership with clients and engineers to deliver solutions, document and drive signoff

Responsibilities

• Experience in developing Manual and automation test scripts with CYARA.
• Hands-on experience in CYARA and should have extensive experience in using Data driven, Cruncher/Cruncher Lite, Tags and running campaigns.
• Hands-on experience in preparing quality test cases.
• Experience in Automated IVR Functional Testing.
• Engineer familiar with all aspects of testing and tooling - mobile testing experience.
• Test Plan Creation and Management.
• Design and develop automated UI tests.
• Write test frameworks for API and mobile app performance. Additionally, they provide qualitative and quantitative feedback to the Engineering, Creative, and other teams throughout feature development.
• Experience providing QA for mobile, web, and back-end services.

Minimum Qualification:

• 15 years of full-time education

Regards

Nafisa Begum

HR-Talent Acquisition

Tata Consultancy Services