TCS IS HIRING FOR End User Computing admin

Tata Consultancy Services; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Consultancy Services is seeking an End User Computing Administrator to manage and support Windows and Mac endpoints, ensuring security and smooth IT services for business users.

The role involves OS deployments, patching, and incident resolution, with focus on automation and endpoint health monitoring. Experience with M365 apps is preferred.

Qualifications

• Proven experience as EUC Administrator or similar role.
• Familiar with endpoint management and automation.
• Strong knowledge of M365 apps (Outlook, Teams, OneDrive, Office).

Responsibilities

• Manage and support Windows & Mac endpoints.
• Perform OS installations, upgrades, patching, and maintenance.
• Ensure endpoint security compliance and policy adherence.
• Provide L2 end-user computing support and incident resolution.
• Troubleshoot hardware, software, network, and application issues.
• Deploy software packages, updates, and security patches.
• Monitor endpoint health and generate operational reports.
• Create and maintain SOPs, work instructions, and knowledge articles.

Skills

End User Computing

Endpoint Management

Automation

L2/L3 support

Tools

Microsoft 365

Job description

• Manage and support Windows & Mac endpoints.
• Perform OS installations, upgrades, patching, and system maintenance.
• Ensure endpoint security compliance and policy adherence.
• Provide L2 support for end-user computing issues.
• Troubleshoot hardware, software, network, and application-related issues.
• Coordinate with L3 Customer teams for issue resolution.
• Deploy software packages, updates, and security patches.
• Monitor endpoint health and compliance.
• Create and maintain SOPs, work instructions, and knowledge articles.
• Generate operational reports and dashboards.
• Maintain accurate records of incidents and assets.
• Proven experience as an End User Computing (EUC) Administrator.
• Good at managing, supporting, and maintaining end-user devices, workplace technologies, and related infrastructure to ensure seamless IT services for business users.
• Hands-on experience in desktop/laptop administration, software deployment, asset management, user support, security compliance, and endpoint management.
• Familiarity with Endpoint Management & automation.
• Support M365 applications including Outlook, Teams, OneDrive, & Office apps.
• Manage user accounts, licenses, and access requests.
• Assist with mailbox and collaboration tool troubleshooting.