It System Administrator

Liveketo; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Liveketo is seeking a proactive IT Systems Administrator to manage end-user computing, endpoints, and productivity tools. You will oversee Windows/macOS devices, MS 365, Google Workspace, and MFA, ensuring security and backup integrity.

The role covers asset and identity management and requires coordinating with the IT leadership for escalations. Ideal candidates have 2–5 years in IT systems administration, and are comfortable with US shift timings.

Qualifications

• Bachelor's degree in IT/CS or related field.
• 2-5 years of IT systems administration or endpoint management experience.
• Microsoft 365 and Google Workspace admin experience.
• Experience with Intune and Entra ID (Azure AD).
• Strong endpoint security and backup/recovery knowledge.
• Excellent documentation skills.

Responsibilities

• Provide Level 2/3 support for Windows and macOS users.
• Manage end-user devices and enrollment.
• Configure security policies and MFA.
• Monitor backups and perform restore tests.
• Maintain IT knowledge base and document solutions.
• Escalate complex issues to Head of IT.
• Onboard/offboard devices and manage asset lifecycle.
• Document system configurations and SOPs.

Skills

End user support

Endpoint management

Microsoft 365

Google Workspace

Intune

Azure AD

Windows admin

macOS admin

Microsoft Defender

Backup software

Documentation

Education

Bachelor's degree in IT/CS

Tools

Microsoft Intune

Microsoft Entra ID (Azure AD)

BitLocker

Acronis Cyber Protect

Microsoft Defender

Google Admin Console

Job description

Role Overview

We are seeking a proactive and customer-focused IT Systems Administrator to manage the company's end-user computing environment. This role is responsible for supporting employees, administering endpoint devices, managing Microsoft 365 and Google Workspace users, ensuring endpoint security, monitoring backups, and maintaining a secure and reliable workplace IT environment.

The successful candidate will owner the day-to-day operational management of workstations, user accounts, endpoint security, and productivity tools.

Candidates should be comfortable working in the US Shift 5:00 PM to 2:00 AM IST.

Key Responsibilities

End User Support

• Provide Level 2/Level 3 technical support for Windows and macOS users.
• Troubleshoot hardware, software, printers, peripherals, and connectivity issues.
• Resolve incidents within agreed service levels.
• Document solutions and maintain the IT knowledge base.
• Escalate complex infrastructure issues to the Head of IT.

Endpoint Management

• Deploy, configure, and maintain Windows and macOS devices.
• Manage device enrollment and compliance using Microsoft Intune.
• Configure security policies and device configurations.
• Manage operating system upgrades and feature updates.
• Perform workstation imaging and provisioning.
• Maintain hardware inventory and lifecycle records.

Microsoft 365 Administration

• Manage user accounts, groups, and licenses.
• Configure Outlook, Teams, OneDrive, and Office applications.
• Support password resets and Multi-Factor Authentication (MFA).
• Assist users with Microsoft Office applications.

Google Workspace Administration

• Create, modify, and deactivate user accounts.
• Manage Gmail, Google Drive, Calendar, and Groups.
• Configure security settings and user policies.
• Support Google Workspace applications and user issues.
• Manage shared drives and permissions.

Identity & Access Management

• Provision and deprovision employee accounts.
• Assign appropriate permissions based on business roles.
• Maintain Microsoft Entra ID user accounts and groups.
• Enforce Multi-Factor Authentication policies.
• Review inactive accounts and access permissions.

Endpoint Security

• Monitor endpoint protection and security alerts.
• Ensure Microsoft Defender (or equivalent) is operating correctly.
• Verify BitLocker (Windows) and FileVault (macOS) encryption compliance.
• Ensure endpoint security policies are applied.
• Assist with remediation of endpoint vulnerabilities.

Backup & Recovery

• Monitor Acronis Cyber Protect backup jobs.
• Investigate and resolve backup failures.
• Perform periodic restore tests.
• Ensure endpoint backup compliance.
• Maintain backup documentation and reports.

Patch & Software Management

• Deploy Windows and macOS updates.
• Install and update approved business applications.
• Remove unauthorized or obsolete software.
• Ensure devices remain compliant with company standards.

Asset Management

• Maintain accurate inventory of laptops, desktops, accessories, and software licenses.
• Track device assignments and warranty information.
• Coordinate hardware replacements and repairs.
• Support onboarding and offboarding equipment processes.

Documentation

• Maintain IT documentation, procedures, and standard operating guides.
• Document system configurations and operational processes.
• Update user support documentation as required.

Required Skills & Experience

Technical Skills

• Microsoft 365 Administration
• Google Workspace Administration
• Microsoft Intune
• Microsoft Entra ID (Azure AD)
• Windows 10/11 Administration
• macOS Administration
• Microsoft Defender
• Acronis Cyber Protect (or similar backup solution)
• Active Directory fundamentals
• Basic networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
• Printer and peripheral support
• Microsoft Office troubleshooting

Preferred Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field.
• 2-5 years of experience in IT systems administration or endpoint management.
• Microsoft Certified: Endpoint Administrator Associate (preferred)
• Google Workspace Administrator certification (preferred)

CompTIA A+, Network+, or Security+ (advantage)