ZR_328_Senior Analyst - Payment Operations

Priority Technology Holdings, Inc.; Chandigarh; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Priority IDC Private Limited in Chandigarh, India is seeking a Senior Analyst– Reporting to support Payments Operations with accurate, timely reporting and MIS activities. The role covers regulatory reporting, licensing requirements, and banking operations tasks.

The ideal candidate will analyze data, build KPI dashboards, and collaborate with Risk, Finance, Product, and Technology teams to drive insights, process improvements, and robust reporting controls.

Qualifications

• Bachelor's degree in Finance, Business Admin, Operations, Data Analytics, or related field.
• 3–5 years of experience in MIS, Reporting (regulatory), Business Analytics, or Payments Operations.
• Strong experience in financial services, fintech, banking, or payment processing operations.
• Advanced knowledge of Microsoft Excel, including Pivot Tables, XLOOKUP/VLOOKUP, Power Query, and complex formulas.
• Working knowledge of SQL for data extraction and analysis.
• Experience with Power BI, Tableau, or similar reporting/visualization tools.
• Strong understanding of payment processing lifecycle and operational metrics.

Responsibilities

• Own and manage daily, weekly, monthly, half-yearly, annually and ad hoc reporting requirements.
• Prepare and publish MIS reports covering transaction volumes, success rates, refunds, charge backs, losses, and performance.
• Ensure accuracy, completeness, and timely distribution of reports.
• Maintain standardized reporting templates, dashboards, and data definitions.
• Analyze data to identify trends, gaps, revenue leakage, and risks.
• Develop KPI dashboards to monitor team and business performance.
• Collaborate with Finance, Risk, Compliance, Product, and Tech teams.
• Automate manual reporting processes and improve data extraction/infrastructure.

Skills

Analytical thinking

Stakeholder management

Attention to detail

Multitasking

Problem solving

Education

Bachelor's degree in Finance, Business Administration, Operations, Data Analytics, or related field

Tools

Microsoft Excel

SQL

Power BI

Tableau

Job description

Priority IDC Private Limited | Full time

ZR_328_Senior Analyst - Payment Operations

Chandigarh, India | Posted on 09/17/2026

We are seeking an experienced and analytical Senior Analyst– Reporting to support the Payments Operations function through accurate, timely, and insightful reporting. The role will be responsible for managing operational and/or MTL reporting, Licensing requirements, conduct MTL exams, MIS, transaction reporting, reconciliation dashboards, performance analytics, and management reportingand also be responsible for handling banking operations tasks.

The ideal candidate will have strong knowledge of Accounting, Finance, payment operations, data analysis, reporting automation, banking processes, risk controls, regulatory frameworks/compliance and stakeholder management, with the ability to translate complex operational data into actionable business insights and and will serve as a SME within the operations team.

Duties Include/Key Responsibilities:

Reporting & MIS Management- MTL

• Own and manage daily, weekly, monthly, half-yearly, annually and ad hoc operationaland/or MTLreporting requirements.
• Prepare and publish MIS reports covering transaction volumes, payment success rates, refunds, charge backs, losses, exceptions, and operational performance.
• Ensure accuracy, completeness, and timely distribution of all management and operationaland/or MTLreports.
• Maintain standardized reporting templates, dashboards, and data definitions.

Data Analysis & Insights

• Analyze operational data to identify trends, process gaps, revenue leakage, and potential risk areas.
• Develop KPI dashboards to monitor team and business performance.
• Provide actionable insights to Operations, Risk, Finance, Product, and Technology teams.
• Conduct root‑cause analysis for reporting discrepancies and operational exceptions.
• Support forecasting and capacity planning through historical and trend analysis.

Process Improvement & Automation

• Identify opportunities to automate manual reporting processes.
• Collaborate with Technology/Data teams to improve data extraction and reporting infrastructure.
• Build automated dashboards and reporting solutions using available business intelligence tools.
• Improve data quality, reporting efficiency, and turnaround time.
• Document reporting processes, controls, and standard operating procedures.

Stakeholder Management

• Partner with cross-functional teams including Finance, Risk, Compliance, Product, Engineering, and Customer Support.
• Gather reporting requirements and translate business needs into actionable reports.
• Present operational insights and performance trends to senior management.
• Manage escalations related to data accuracy, reporting delays, or inconsistencies.

Other Activities:

• Monitor and respond to requests via department email inboxes.
• Assist with daily reconciliation of platforms.
• Coordinate closely with other departments to support business needs.
• Support and guide other team members and act as an escalation point for operational issues.
• Audit Jiratickets to make sure we are performing corrective actions maintaining SLA and reviewing with the manager to find out gaps if any.
• Help in creating the SOP documents for all our processes.
• Other duties as assigned.

Requirements

Education and ExperienceRequirements:

• Bachelor's degree in Finance, Business Administration, Operations, Data Analytics, or a related field.
• 3–5years of experience in MIS, Reporting(regulatory), Business Analytics, or Payments Operations.
• Strong experience in financial services, fin-tech, banking, or payment processing operations.
• Advanced knowledge of Microsoft Excel, including Pivot Tables, XLOOKUP/VLOOKUP, Power Query, and complex formulas.
• Working knowledge of SQL for data extraction and analysis.
• Experience with Power BI, Tableau, or similar reporting and visualization tools.
• Strong understanding of payment processing life-cycleand operational metrics.
• Excellent analytical, problem-solving, and data interpretation skills.
• Strong communication and stakeholder management abilities.
• Hands‑on experience with CBS platforms.
• Ability to understand end to end process flow, consider downstream impacts when decision making.
• Ability to coordinate and organize work while meeting and handling multiple deadline processes.
• Strong communication skills both written and verbal.
• Be a team player.
• Must have the ability to work independently.
• Ability to multitask, prioritize, and meet strict deadlines.
• Highly motivated and strong attention to detail.

Preferred Qualifications

• Experience with ACH, card payments, checks, refunds, charge-backs, and payment reconciliation.
• Knowledge of NACHA rules and payment operations controls.
• Experience working with large transaction datasets.
• Exposure to automation tools and business intelligence platforms.
• Understanding of risk, fraud, compliance, and financial operations reporting.