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Prism It Solutions is seeking a Field Support candidate to assist customers using Tally software. You will guide users on TallyPrime, help with implementation, answer feature-related questions, and resolve issues during field visits and remote support.
The role requires willingness to work in a field environment, strong communication, and knowledge of taxation and inventory management as an added advantage.
Our company provides Tally software services to business customers.
The candidate will be responsible for supporting customers who use Tally software. The role includes guiding customers on the use of TallyPrime, assisting them with implementation, answering queries related to TallyPrime features and functions, and resolving problems faced while using the software.
The candidate will be part of our Tally Field Support team and will provide support over the phone, through remote computer access, and by visiting customer locations whenever required.
The candidate should be willing to work in a FIELD JOB.
The candidate should have good knowledge of TallyPrime software and its various modules. He/She should have good communication and customer-handling skills. Good knowledge of taxation and inventory management will be an added advantage.
Suitable training on Tally software and other required skills will be provided from time to time to improve the candidates knowledge and ability to handle customer support and implementation activities effectively.