Talecaller

Softcrayons IT Education; Dadri; On-site; INR 167,000 - 223,000; Full time

Job summary

Softcrayons IT Education in Noida is seeking a Talecaller to handle outbound and inbound calls, explain services, and address queries with clarity and courtesy.

This full-time, on-site role requires 1–2 years of experience, a Master’s degree, and strong Hindi/English communication, active listening, and persuasive skills. You will log calls, update customer records, coordinate with internal teams, schedule follow-ups, and strive to meet call volume and quality targets.

Qualifications

• Good communication skills.
• Active listening and clear articulation.
• Proficiency in Hindi and English.
• Ability to persuade and influence customers.
• Strong customer handling and relationship skills.

Responsibilities

• Handle outbound and inbound calls to customers and prospects.
• Explain services clearly and address queries politely.
• Maintain call logs and update customer information in the system.
• Coordinate with internal teams to resolve issues and schedule follow-ups.
• Meet call volume and quality targets and share feedback to improve processes.

Skills

Good communication

Active listening

Hindi/English proficiency

Convincing & persuasion

Customer handling

Education

Master

Job description

Job Description

The Talecaller is responsible for making outbound and receiving inbound calls to communicate with customers and prospects, explain services, and address queries in a clear and courteous manner. Day-to-day tasks include following call scripts, maintaining call logs, updating customer information in the system, and meeting call volume and quality targets. The role involves coordinating with internal teams to resolve customer issues, scheduling follow-ups, and sharing feedback gathered from calls to improve processes. The Talecaller is expected to maintain professionalism, adhere to company policies, and ensure a positive experience during every interaction. This is a full-time, on-site role based in Noida.

Professional Skills

• Good communication skills
• Active listening
• Hindi/English proficiency
• Convincing & persuasion skills
• Customer handling

Job Overview

• Job Title: Talecaller
• Job Type: FULLTIME
• Category: Telecaller
• Experience: 1 - 2 Years
• Degree: Master
• Offered Salary: 15000 - 20000
• Location: noida
• HR Contact: 7042502035 Call
• noida
• Open Maps