TA Leader (BPO Industry)

Michael Page; Mumbai; On-site; INR 4,000,000 - 6,000,000; Full time

Benefits offered by this job

Competitive remuneration

Collaborative environment

Job summary

Michael Page is seeking a senior Talent Acquisition leader to build and scale a high-growth TA function in Mumbai. The role offers direct exposure to business leadership and strategic decision-making to support rapid international expansion.

You will drive end-to-end recruitment across voice, non-voice, operations and leadership roles, while shaping sourcing strategies and vendor partnerships for scalable hiring and strong quality of hire.

Qualifications

• Strong Talent Acquisition experience within BPO, BPM, Contact Center or Shared Services environments.
• Proven track record in high-volume and bulk hiring with ramp-up targets.
• Experience hiring across voice, non-voice, operations, support functions and leadership roles.

Responsibilities

• Drive end-to-end recruitment across voice, non-voice, operations, support and leadership roles.
• Manage high-volume/bulk hiring to support rapid business growth.
• Partner with stakeholders on workforce planning and hiring forecasts.
• Build and lead the Talent Acquisition team as the function scales.
• Develop sourcing strategies across portals, referrals, social media and vendors.
• Ensure hiring targets, TAT, candidate experience, and quality-of-hire metrics are met.
• Manage offer negotiations, compensation benchmarking, and onboarding coordination.
• Track recruitment MIS, dashboards, and hiring analytics for data-driven decisions.
• Oversee recruitment vendors, budgets and hiring efficiency initiatives.
• Support employer branding and talent attraction programs.

Skills

Talent Acquisition

High-volume Hiring

Stakeholder Management

Recruitment Analytics

Tools

ATS

MS Excel

Job description

• Opportunity to build and lead a high-growth Talent Acquisition function
• Direct exposure to business leadership and strategic decision-making

About Our Client

• Our client is a global BPO and business services organization focused on customer experience, outsourcing and other areas.
• The company is scaling its India operations as a strategic hub to support international expansion across key global markets.

Job Description

• Drive end-to-end recruitment across voice, non-voice, operations, support and leadership roles.
• Manage high-volume/bulk hiring to support rapid business growth.
• Partner with stakeholders on workforce planning and hiring forecasts.
• Build and lead the Talent Acquisition team as the function scales.
• Develop sourcing strategies across portals, referrals, social media and vendors.
• Ensure hiring targets, TAT, candidate experience, and quality-of-hire metrics are met.
• Manage offer negotiations, compensation benchmarking, and onboarding coordination.
• Track recruitment MIS, dashboards, and hiring analytics for data-driven decisions.
• Oversee recruitment vendors, budgets and hiring efficiency initiatives.
• Support employer branding and talent attraction programs.

The Successful Applicant

• Strong Talent Acquisition experience, within BPO, BPM, Contact Center or Shared Services environments.
• Strong expertise in high-volume and bulk hiring, with a proven track record of meeting aggressive ramp-up targets.
• Experience hiring across voice, non-voice, operations, support functions and leadership roles.
• Ability to build and scale recruitment teams, processes, and sourcing channels from the ground up.
• Strong stakeholder management skills, with experience partnering closely with business leaders on workforce planning.
• Data-driven approach, with proficiency in recruitment analytics, MIS reporting, and hiring performance metrics.

What's on Offer

• Competitive remuneration package.
• Opportunity to work in a collaborative and professional environment