VP Talent Acquisition

Bill Gosling Outsourcing; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bill Gosling Outsourcing in India seeks a VP - Talent Acquisition to lead global hiring across BPO and technology functions. The role blends strategic workforce planning with hands-on delivery, overseeing multi-country operations and large teams.

You will drive AI-enabled recruitment transformations, governance, and analytics to optimize sourcing and hiring outcomes. In this leadership position, you will partner with executives and operations heads to align talent strategy with business goals,

Qualifications

• Experience leading global talent acquisition across multiple countries.
• Proven ability to scale high-volume BPO/agent hiring.
• Strong stakeholder management and executive collaboration.

Responsibilities

• Lead global TA operations across markets with 7+ countries.
• Partner with business leaders for workforce planning and hiring strategy.
• Drive AI-enabled sourcing, screening, analytics and automation initiatives.
• Build scalable TA frameworks and governance for delivery across geographies.
• Mentor recruitment leadership teams and drive a high-performance culture.

Skills

Global TA leadership

Stakeholder management

High-volume hiring

Team leadership

AI-driven recruitment

Recruitment analytics

Workforce planning

Tools

ATS/CRM ecosystems

Job description

We are looking for a highly strategic yet execution-driven VP - Talent Acquisition to lead large-scale global hiring operations across BPO and technology functions. This role requires a seasoned TA leader with strong exposure to international markets, stakeholder management experience, operational leadership capabilities, and a strong orientation toward technology and AI-driven recruitment transformation. The ideal candidate should have managed multi-country hiring operations, scaled high-volume BPO/agent hiring teams, and simultaneously built strong strategic talent acquisition frameworks. This is a high-impact leadership role managing both strategic workforce planning and day-to-day recruitment delivery across multiple geographies.

The candidate will have responsibilities across the following functions:

Global Talent Acquisition Leadership:

Lead recruitment operations across multiple global markets with exposure to at least 7 countries.Drive hiring strategy for high-volume BPO/agent hiring, along with niche technology hiring.Build scalable talent acquisition frameworks aligned with business growth plans.

Stakeholder and Business Partnership:

Partner closely with business leaders, operations heads, and global stakeholders.Act as a strategic advisor for workforce planning, talent mapping, and hiring optimisation.Present hiring insights, market intelligence, and recruitment analytics to leadership teams.

BPO and Operations Hiring:

Lead large-scale hiring for customer support, operations, voice/non-voice, and agent-based roles.Manage recruitment delivery across the Indian, North American, and Philippine markets.Ensure strong TAT, joining ratios, productivity, and funnel optimisation.Strategy + Execution Balance strategic leadership with operational execution.Drive recruitment governance, process optimisation, recruiter productivity, and hiring SLAs.Build scalable sourcing and talent engagement models.

Team Leadership:

Manage and mentor recruitment leadership teams.Handle approximately: 5 direct reportees ~60 indirect team members.Build high-performance recruiting teams and a strong delivery culture.

Recruitment Technology and AI Orientation:

Bring a strong technology adoption mindset into TA processes.Evaluate and implement AI-driven sourcing, screening, analytics, automation, and recruitment operations improvements.Drive data-driven decision-making and modern recruitment practices.

Requirements:

Experience Strong experience in global talent acquisition leadership roles.Must have handled hiring exposure across at least 7 countries.Mandatory experience in BPO/agent hiring environments.Experience managing both strategic and tactical recruitment functions.Prior experience handling large recruitment teams and delivery operations.Market Exposure (Mandatory) Candidate must have strong hiring exposure in North America, India, and the Philippines.Additional global market exposure will be highly preferred.

Leadership and Functional Skills:

Strong stakeholder management and executive communication skills.Ability to work with global teams and leadership stakeholders.Strong workforce planning and hiring strategy capabilities.Experience in scaling high-volume recruitment operations.

Work Flexibility:

Comfortable working in EST overlap / flexible working hours.Must be based in the NCR region and comfortable working from the Gurgaon office.

Preferred Profile:

We are ideally looking for candidates from global BPOs and GCCs.Large customer operations environments, shared services organisations, hypergrowth, and operations-heavy organisations.Preferred exposure to: AI-enabled recruiting tools, recruitment analytics, TA transformation initiatives, ATS/CRM ecosystems, workforce planning automation, Team Structure 5 direct reportees, approximately 60 indirect team members, hiring mix, and approximate hiring focus: ~60% BPO/agent/operations.Hiring the remaining mix across technology and corporate hiring.

Ideal Candidate Traits:

Strategic thinker with hands-on execution capability.Strong operational discipline.High ownership mindset.Comfortable in fast-paced scaling environments.Data-driven and process-oriented.Strong people leadership and influencing skills. .