Systems Support Engineer New

NetVerks Inc.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

NetVerks Inc. seeks a Systems Engineer to design, set up and maintain an enterprise network infrastructure, including hardware, software, and system architecture.

You will work with IT specialists to resolve complex issues and ensure endpoint, identity, and connectivity management aligns with security requirements. The role emphasizes administering Okta and AD, VPN troubleshooting, and supporting collaboration tools such as Microsoft 365 and Zoom, while documenting solutions and building

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 5–8 years of related experience or training.
• Good judgment in selecting methods and techniques for solutions.
• Experience with computing networks, platforms, and software architectures.
• Knowledge of system requirements definition and traceability.
• Experience in verification, testing, and planning system tests.
• Strong presentation and organizational skills.
• Excellent written and oral communication skills.
• Ability to work under deadlines and budget constraints.

Responsibilities

• Design, set up and maintain a network of computers including hardware, software and system architecture.
• Collaborate with IT specialists to resolve a wide range of issues.
• Manage endpoints (MacOS example) and policy enforcement.
• Administer identity and access management (Okta, AD) and lifecycle management.
• Troubleshoot VPN connectivity and networking (DNS, DHCP, VLANs, firewall rules).
• Support collaboration tools (Microsoft 365, Zoom) and security compliance.
• Document solutions and contribute to runbooks and knowledge base.

Skills

Experience

Communication

Analytical

Problem solving

Education

Bachelor’s degree in CS/Engineering

Tools

Okta

AD DS

MDM

Job description

The Systems Engineer's responsibilities include working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture.

What this Job Entails

The Systems Engineer's responsibilities include working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture.

Scope

• Resolves a wide range of issues in creative ways
• Seasoned, experienced professional with a full understanding of their specialty
• Works on problems of a diverse scope
• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities

Endpoint & Device Management :-

• MacOS endpoint management — enrollment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent)
• Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team

Identity & Access Management : -

• Administer and troubleshoot Okta — SSO, MFA policies, application assignments, and lifecycle management
• Handle escalated access issues; support and maintain Active Directory accounts, group policies, and Ous

Network & Connectivity :

• Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues
• Collaborate with network and security teams on escalated cases requiring deeper infrastructure context

Collaboration & Productivity Tools :-

• Serve as escalation point for Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing
• Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware

Security & Compliance :-

• Apply endpoint security principles — EDR tooling, patch compliance, and security policy enforcement
• Support security-related incidents; follow and help maintain IT security standards and audit requirements

Escalation Handling & Collaboration :-

• Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end
• Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Experience with computing networks, platforms, and software architectures
• Knowledge and understanding of the definition and traceability of system requirements
• Experience in the implementation of system requirements verification methods
• Experience in the planning of system test activities
• Strong presentation and organizational skills
• Effective written and oral communication skills
• Mental ability to perform engineering problem solving and analytical tasks
• Able to work under project deadlines and associated cost and schedule constraints

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers